# International SOS Assistance

> Prepare and stay safe at home or abroad with the Assistance App

Canonical page: [https://chrome-stats.com/d/com.infostretch.iSOSAndroid](https://chrome-stats.com/d/com.infostretch.iSOSAndroid)

## Overview

- **ID:** `com.infostretch.iSOSAndroid`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Intl.SOS
- **Category:** TRAVEL\_AND\_LOCAL
- **Downloads:** 1,641,400
- **Rating:** 3.91 / 5 (8,140 ratings)
- **Version:** 18.15.1
- **Last updated:** 2026-09-14
- **First published:** 2013-12-06
- **Publisher country:** US
- **Size:** 155 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.infostretch.iSOSAndroid)
- **Website:** [https://www.internationalsos.com/assistance-app](https://www.internationalsos.com/assistance-app)
- **Privacy policy:** [https://www.internationalsos.com/privacy-centre](https://www.internationalsos.com/privacy-centre)

## Description

## International SOS Assistance App

Stay safe and informed wherever your travels take you with the International SOS Assistance App. This app complements your International SOS subscription by offering personalized pre-trip checklists tailored to your destination, trusted medical and security advice, visa and health requirements, and mental health support.

Benefit from 24/7 access to a global network of experts ready to assist you during emergencies, find trusted doctors nearby, and receive real-time location-based alerts. Simplify trip management with itinerary organization and enjoy multilingual support in English, French, German, Chinese, Japanese, Korean, Italian, and Spanish for seamless use worldwide. Whether you're planning, traveling, or at home, the app keeps you connected, safe, and well-prepared.

## Rankings

- #51,058 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_BACKGROUND_LOCATION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_NOTIFICATION_POLICY`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.ACTIVITY_RECOGNITION`
- `android.permission.CAMERA`
- `android.permission.DOWNLOAD_WITHOUT_NOTIFICATION`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_LOCATION`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_APP_BADGE`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.SCHEDULE_EXACT_ALARM`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.anddoes.launcher.permission.UPDATE_COUNT`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.ACTIVITY_RECOGNITION`
- `com.htc.launcher.permission.READ_SETTINGS`
- `com.htc.launcher.permission.UPDATE_SHORTCUT`
- `com.huawei.android.launcher.permission.CHANGE_BADGE`
- `com.huawei.android.launcher.permission.READ_SETTINGS`
- `com.huawei.android.launcher.permission.WRITE_SETTINGS`
- `com.huawei.hms.permission.ACTIVITY_RECOGNITION`
- `com.huawei.permission.external_app_settings.USE_COMPONENT`
- `com.infostretch.iSOSAndroid.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.majeur.launcher.permission.UPDATE_BADGE`
- `com.oppo.launcher.permission.READ_SETTINGS`
- `com.oppo.launcher.permission.WRITE_SETTINGS`
- `com.sec.android.provider.badge.permission.READ`
- `com.sec.android.provider.badge.permission.WRITE`
- `com.sonyericsson.home.permission.BROADCAST_BADGE`
- `com.sonymobile.home.permission.PROVIDER_INSERT_BADGE`
- `me.everything.badger.permission.BADGE_COUNT_READ`
- `me.everything.badger.permission.BADGE_COUNT_WRITE`
- `oppo.permission.OPPO_COMPONENT_SAFE`

## Review summary

User reviews repeatedly report startup/login problems, stability and UI issues, and inaccurate or incomplete healthcare coverage details. The revamped version is praised for improved usability by some, but core flows like registration, getting started, and chat support are frequently broken. Some users note fixable positives (customer service, better usability) but the predominant experience is unstable and unreliable across devices and regions, with coverage data and contact options often insufficient.

### Pros

- Revamped app is far more user-friendly and easier to navigate.
- Great customer service.

### Cons

- Registration and onboarding are overly complex and often get stuck (get started button/tour blocks progress).
- Login issues and account retrieval failures (profile cannot be retrieved, 504 errors, region launch failures).
- App stability problems including crashes, freezing, unresponsiveness, and battery drain.
- Emergency/assistance features are unreliable or unavailable (chat is inoperable, no universal contact number or WhatsApp, SMS verification fails abroad).
- Coverage information is inaccurate or limited (hospital locations and what is covered can be incorrect, especially abroad).

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.infostretch.iSOSAndroid)