# SMART Service Desk

> SMART Service Desk, Service Desk, Help Desk, Service Automation,ITSM,Service Now

Canonical page: [https://chrome-stats.com/d/com.iitsw.android](https://chrome-stats.com/d/com.iitsw.android)

## Overview

- **ID:** `com.iitsw.android`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** SMART Service Desk
- **Category:** PRODUCTIVITY
- **Downloads:** 1,880
- **Version:** 2.0.26
- **Last updated:** 2026-08-24
- **First published:** 2013-05-04
- **Publisher country:** US
- **Size:** 48 MB
- **Data as of:** 2026-09-12
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.iitsw.android)
- **Website:** [http://www.smartservicedesk.com/](http://www.smartservicedesk.com/)
- **Privacy policy:** [http://smartservicedesk.com/privacy.html](http://smartservicedesk.com/privacy.html)

## Description

"SMART Service Desk" is a fully functional mobile app for IT Service Management (ITSM), supporting incident, request, problem, change, and release management, along with a CMDB. It features real-time dynamic dashboards and offers integrated modules for knowledge management and user surveys, available in both cloud and on-premise configurations. Built on ITIL best practices, it is highly configurable and designed to enhance organizational service management.

## Rankings

- #968,600 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.CALL_PHONE`
- `android.permission.CAMERA`
- `android.permission.INTERNET`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.iitsw.android.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.iitsw.android)