# Hydro One Mobile App

> Get power outage information on the go

Canonical page: [https://chrome-stats.com/d/com.ifactor.hydroone](https://chrome-stats.com/d/com.ifactor.hydroone)

## Overview

- **ID:** `com.ifactor.hydroone`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Hydro One Inc.
- **Category:** COMMUNICATION
- **Downloads:** 388,524
- **Rating:** 3.71 / 5 (954 ratings)
- **Version:** 2.1.0
- **Last updated:** 2026-04-15
- **First published:** 2012-05-17
- **Publisher country:** CA
- **Size:** 9.49 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.ifactor.hydroone)
- **Privacy policy:** [https://www.hydroone.com/privacy](https://www.hydroone.com/privacy)

## Description

Hydro One Mobile App keeps you connected with power outage information across Ontario, Canada. Users can report outages, view the latest status updates, including affected customers, estimated restoration times, causes, and crew progress, with data refreshed every 10 minutes.

Newly integrated myAccount features allow customers to view bills, check account balances, enroll in paperless billing, subscribe to SMS notifications, and access detailed 'time of use' energy usage. This app offers a convenient and comprehensive tool for Hydro One customers to stay informed and manage their electricity accounts seamlessly.

## Rankings

- #114,242 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.INTERNET`
- `android.permission.READ_PHONE_STATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.ifactor.hydroone.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Users report persistent login failures and sign-in loops, plus frequent outages of the MyAccount access. The outage map is sometimes usable but often unreliable. The app is unstable with flashing/loading issues and password autofill problems. Many reviews indicate MyAccount features redirect to the website or are otherwise inaccessible, reducing overall usefulness. A minority still notes some positive use like checking usage or occasional favorable sentiment, but overall the app needs a major update.

### Pros

- Outage map is viewable/usable in the app
- Ability to check usage data within the app (when it works)
- Some reviewers express positive sentiment (e.g.,

### Cons

- Persistent login/sign-in failures (stuck on signing in, loading loops, sign-in refresh errors)
- Outage map unreliability (won't open or shows outdated data)
- Frequent UI instability and loading glitches (flashing screens, endless loading, reload loops)
- Password saving/autofill problems (not saved, not autofill, requires re-entry)
- MyAccount features often redirect to the website or are inaccessible within the app (cannot view statements)

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.ifactor.hydroone)