# IBX

> Never Stop Caring

Canonical page: [https://chrome-stats.com/d/com.ibx.ibxmobile](https://chrome-stats.com/d/com.ibx.ibxmobile)

## Overview

- **ID:** `com.ibx.ibxmobile`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Independence Blue Cross
- **Category:** HEALTH\_AND\_FITNESS
- **Downloads:** 175,493
- **Rating:** 2.65 / 5 (941 ratings)
- **Version:** 12.2.1
- **Last updated:** 2026-09-02
- **First published:** 2012-12-28
- **Publisher country:** US
- **Size:** 187 MB
- **Data as of:** 2026-09-21
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.ibx.ibxmobile)
- **Website:** [https://www.ibx.com/mobile](https://www.ibx.com/mobile)
- **Privacy policy:** [http://www.ibx.com/privacy](http://www.ibx.com/privacy)

## Description

The **IBX app** from Independence Blue Cross provides convenient access to your health plan wherever you are. Review claims and benefits, explore key plan features, and use the optimized home screen to quickly find important information.

The app also includes mobile-friendly member ID cards, allowing you to access coverage details on the go. Members can choose or update their primary care provider (PCP), add providers to their care team, and manage personal information and communication preferences directly from the app.

## Rankings

- #170,233 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.DOWNLOAD_WITHOUT_NOTIFICATION`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.android.vending.CHECK_LICENSE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.ibx.ibxmobile.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

User feedback centers on reliability issues: the app is praised for being intuitive and easy to use when it works, with several reviews calling it a 'great' or 'excellent' app and noting good service. However, many reviews repeatedly report major problems: persistent login/authentication failures, the app failing to load or crashing, and authentication often relying on a problematic web wrapper. Other complaints include a lengthy payment flow and update-related version warnings. Overall, usability and features are praised in hopeful moments, but stability and login reliability are the dominant concerns.

### Pros

- Intuitive and comprehensive interface
- Easy to use and understand
- Generally good/excellent app when it functions
- Positive service/support experience
- Overall positive feedback from multiple reviews

### Cons

- Frequent login/authentication problems; users cannot log in
- App often fails to load or crashes/locks up
- Authentication relies on a problematic web wrapper causing errors
- Multi-step and cumbersome payment process
- Update/version related issues after updates

## Similar extensions and apps

- [AmeriHealth](https://chrome-stats.com/d/com.ahnj.ahmobile) — 42,294 users, 2.35 / 5
- [Blue Cross of Idaho](https://chrome-stats.com/d/com.bcidaho.member.release) — 44,429 users, 1.57 / 5
- [Healthx Mobile 3](https://chrome-stats.com/d/com.healthx.HealthXMobile3) — 8 users
- [Blue Cross of Idaho](https://chrome-stats.com/d/com.bcidaho.bcimember) — 13,102 users, 3.35 / 5
- [Prohealth Mobile](https://chrome-stats.com/d/com.prohealth.appstore) — 5,595 users
- [Blue Cross Mobile](https://chrome-stats.com/d/ca.medavie.mobile) — 630,448 users, 4.75 / 5
- [BlueCrossMN Mobile](https://chrome-stats.com/d/com.bluecrossmn) — 106,696 users, 1.68 / 5
- [IBC Member](https://chrome-stats.com/d/com.sands.ibc) — 3 users
- [BCBSMA MyBlue Member App](https://chrome-stats.com/d/com.bluecrossma.bcbsma) — 366,396 users, 4.71 / 5
- [Mediplan](https://chrome-stats.com/d/com.mediplan.mobile) — 5,458 users
- [CommunityCare Connect](https://chrome-stats.com/d/com.ccok.app.member) — 7,578 users, 3.39 / 5
- [eH Empower](https://chrome-stats.com/d/com.nirvanahealth.ehEmpower) — 429 users

---

Source: [Chrome-Stats](https://chrome-stats.com/d/com.ibx.ibxmobile)