# HP Support Assistant

> The single location for all your HP devices' support needs.

Canonical page: [https://chrome-stats.com/d/com.hp.HPSupportAssistant](https://chrome-stats.com/d/com.hp.HPSupportAssistant)

## Overview

- **ID:** `com.hp.HPSupportAssistant`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** HP Inc.
- **Category:** TOOLS
- **Downloads:** 851,994
- **Rating:** 3.55 / 5 (1,823 ratings)
- **Version:** 3.1.0
- **Last updated:** 2026-05-19
- **First published:** 2019-06-25
- **Publisher country:** US
- **Size:** 46 MB
- **Data as of:** 2026-09-26
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.hp.HPSupportAssistant)
- **Website:** [https://developers.hp.com](https://developers.hp.com/)
- **Privacy policy:** [https://www.hp.com/us-en/privacy/privacy.html](https://www.hp.com/us-en/privacy/privacy.html)

## Description

HP Support Assistant is your all-in-one solution for managing HP PCs and printers with ease. This extension offers guided troubleshooters and a Virtual Agent to quickly resolve common issues like slow performance or audio problems. It also provides real-time monitoring of vital device details such as ink levels, battery health, storage capacity, and security status. When you need additional help, access various support contact options, including a Service Center Locator for nearby assistance. Plus, order replacement parts like ink cartridges or hard drives directly through the app and receive shipment updates. Note that some features are available only in select countries, and the extension is not recommended for tablets.

Get the most out of your HP devices by keeping them running smoothly and securely with HP Support Assistant, making device maintenance and support simpler than ever.

## Rankings

- #74,996 — Overall
- #6 — support

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.INTERNET`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.hp.HPSupportAssistant.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

User reviews for HP Support Assistant on Android are predominantly negative. The most recurring complaints are poor or non-existent support, frequent crashes and UI bugs, and problems accessing device details like specifications. Several users report compatibility issues with certain HP devices and difficulty locating serial numbers. Printer-related features are reported as unreliable, and some reviewers worry about privacy due to trackers. A minority find the app helpful for troubleshooting or device info, with occasional praise for usefulness.

### Pros

- Helpful for troubleshooting and support.
- Provides device information and specifications.
- Generally positive feedback from a subset of users (e.g., 'Love it', 'Good', 'Excellent service').

### Cons

- Poor or non-existent support; endless loops and time wasted.
- Device compatibility issues and difficulty locating device serial numbers.
- UI/UX glitches and stability problems (text scaling issues, specifications page not opening, app crashes).
- Printer functionality is unreliable or nonfunctional.
- Privacy concerns due to trackers in HP-related apps.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.hp.HPSupportAssistant)