# HiTrack

> Streamline ticketing & enhance workflow with HiTrack.

Canonical page: [https://chrome-stats.com/d/com.hilite.ticketing](https://chrome-stats.com/d/com.hilite.ticketing)

## Overview

- **ID:** `com.hilite.ticketing`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Meridian IT Solutions
- **Category:** PRODUCTIVITY
- **Downloads:** 378
- **Version:** 1.0.17
- **Last updated:** 2026-01-29
- **First published:** 2024-06-12
- **Publisher country:** AE
- **Size:** 35 MB
- **Data as of:** 2026-09-15
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.hilite.ticketing)
- **Website:** [https://www.hilitemall.com/](https://www.hilitemall.com/)
- **Privacy policy:** [http://task.hilite.work/privacy-policy](http://task.hilite.work/privacy-policy)

## Description

HiTrack is an exclusive app for the HiLITE Group, designed to streamline support ticket management and enhance workflow efficiency across four levels of users: Supervisors, Assistant Managers, Managers, and the CEO.<br><br>Key Features:<br><br>Support Ticket Creation:<br>Assistant Managers can create support tickets, assign them to Supervisors, and select categories, priorities, subjects, attachments, and assignees.<br><br>Comprehensive Dashboard:<br>Stay updated with a dashboard that displays tickets across all statuses.<br><br>Unattended Leads:<br>Easily access a separate section dedicated to unattended leads.<br><br>Ticket Transfer:<br>Request ticket transfers to other workers or departments seamlessly.<br><br>Need Support:<br>Supervisors and workers can request support from their own or other departments directly through the app.<br><br>Emergency Alarm:<br>Any user can create an emergency alarm to notify others in critical situations.<br><br>Reporting Section:<br>Dedicated report sections for Assistant Managers, Managers, and the CEO.<br><br>Easy Review:<br>Assistant Managers and Managers can easily review tickets for efficient management.<br><br>Optimize your workflow and ensure smooth operations with HiTrack, the all-in-one solution for the HiLITE Group&#39;s support ticket management.

## Rankings

- #1,482,111 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_APP_BADGE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.anddoes.launcher.permission.UPDATE_COUNT`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.hilite.ticketing.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.hilite.ticketing.permission.C2D_MESSAGE`
- `com.htc.launcher.permission.READ_SETTINGS`
- `com.htc.launcher.permission.UPDATE_SHORTCUT`
- `com.huawei.android.launcher.permission.CHANGE_BADGE`
- `com.huawei.android.launcher.permission.READ_SETTINGS`
- `com.huawei.android.launcher.permission.WRITE_SETTINGS`
- `com.majeur.launcher.permission.UPDATE_BADGE`
- `com.oppo.launcher.permission.READ_SETTINGS`
- `com.oppo.launcher.permission.WRITE_SETTINGS`
- `com.sec.android.provider.badge.permission.READ`
- `com.sec.android.provider.badge.permission.WRITE`
- `com.sonyericsson.home.permission.BROADCAST_BADGE`
- `com.sonymobile.home.permission.PROVIDER_INSERT_BADGE`
- `me.everything.badger.permission.BADGE_COUNT_READ`
- `me.everything.badger.permission.BADGE_COUNT_WRITE`

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.hilite.ticketing)