# Evri

> Every parcel, every person, every place – every delivery made for you.

Canonical page: [https://chrome-stats.com/d/com.hermes.hercules](https://chrome-stats.com/d/com.hermes.hercules)

## Overview

- **ID:** `com.hermes.hercules`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** EVRI LIMITED
- **Category:** LIFESTYLE
- **Downloads:** 5,359,613
- **Rating:** 4.10 / 5 (55,567 ratings)
- **Last updated:** 2026-09-08
- **First published:** 2026-07-31
- **Publisher country:** GB
- **Data as of:** 2026-09-22
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.hermes.hercules)
- **Website:** [https://www.evri.com/our-services/mobile-app](https://www.evri.com/our-services/mobile-app)
- **Privacy policy:** [https://www.evri.com/privacy-policy](https://www.evri.com/privacy-policy)

## Description

Evri is your all-in-one parcel delivery solution, designed to simplify sending, receiving, and returning packages across the UK. With competitive pricing and award-winning convenience, you can drop off parcels at local ParcelShops or Lockers, or schedule a friendly courier pick-up from your home. Change delivery plans on the go by diverting parcels to alternate locations like ParcelShops or Lockers.

Track your parcel at every stage with real-time updates, and personalize deliveries using the "My places" feature for doorstep, safe place, or neighbor drop-offs. Evri also makes returns hassle-free by offering free returns to leading UK retailers via courier or drop-off. Add a personal touch by including a video message with your parcel using the Evri Video feature. Trust Evri for every parcel, person, and place—every delivery made for you.

## Rankings

- #23,019 — Overall

## Review summary

Users find the Evri app's interface generally acceptable and appreciate notification updates and detailed delivery info. However, frequent login problems, lack of live parcel tracking, and inability to copy tracking numbers hamper usability. The app's customer support is mostly automated, making issue resolution difficult. Delivery issues, such as parcels being stolen or delivered to wrong addresses, further diminish user trust. Overall, while the app serves basic parcel functions, technical glitches and service reliability concerns affect user satisfaction.

### Pros

- User interface is generally acceptable and straightforward to use for sending parcels.
- Reliable notifications and parcel tracking updates are appreciated by some users.
- Good customer service experience reported by some users.
- The app provides helpful delivery details, like driver photo and parcel location map.
- Competitive product offerings and payment options enhance the overall service experience.

### Cons

- App login issues are frequent, with users unable to log in or being locked out.
- Lack of a live parcel tracking feature frustrates users who want real-time updates.
- Inability to copy and paste tracking reference numbers from the app.
- Poor communication and lack of human support in the customer service chat and contact options.
- Issues with parcel delivery accuracy and security, including stolen parcels and incorrect delivery addresses.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.hermes.hercules)