# Heathrow Express

> The new improved Heathrow Express app

Canonical page: [https://chrome-stats.com/d/com.heathrowexpress](https://chrome-stats.com/d/com.heathrowexpress)

## Overview

- **ID:** `com.heathrowexpress`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Heathrow Express - Developer Account
- **Category:** TRAVEL\_AND\_LOCAL
- **Downloads:** 125,827
- **Rating:** 4.70 / 5 (869 ratings)
- **Version:** 4.19.0
- **Last updated:** 2026-07-16
- **First published:** 2021-08-17
- **Publisher country:** GB
- **Size:** 41 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.heathrowexpress)
- **Website:** [https://www.heathrowexpress.com/contact-us](https://www.heathrowexpress.com/contact-us)
- **Privacy policy:** [https://www.heathrowexpress.com/privacy-notice#/](https://www.heathrowexpress.com/privacy-notice#/)

## Description

The Heathrow Express app offers a seamless and personalized travel experience for users. By creating an account, travelers can access live train times right on their home screen, making trip planning straightforward and efficient. Tickets are conveniently stored and managed within the app, showcasing both upcoming and past journeys.

The app enables users to manage all their personal details, payment options, and currency preferences in one centralized location. Designed to enhance convenience and simplify travel, the new improved Heathrow Express app ensures that booking and managing your airport transfer is quick, easy, and tailored to your needs.

## Rankings

- #199,339 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.EXPAND_STATUS_BAR`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_BASIC_PHONE_STATE`
- `android.permission.READ_CALENDAR`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_CALENDAR`
- `android.permission.WRITE_SETTINGS`
- `com.android.alarm.permission.SET_ALARM`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.heathrowexpress.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

User reviews show a mixed experience: many praise the app’s clean UI and overall convenience for buying and managing Heathrow Express tickets. However, widespread issues reduce usability: frequent crashes and offline behavior, login/account creation failures, limited payment options and card handling quirks, messy refund policies, and confusing navigation (especially around return journeys and login state). Several users report being unable to create accounts or access purchases, and some experience incorrect discounts. The consensus is that the app works only intermittently and needs significant reliability and UX improvements, particularly on Android.

### Pros

- Good UI and easy-to-use interface.
- Convenient for booking and managing Heathrow Express tickets.
- Very convenient for travel planning and ticket management.
- Nice and easy to use, with positive sentiment from some users.
- Generally reliable for basic tasks when the app is functioning.

### Cons

- Frequent crashes and offline issues; data load and purchases fail on mobile networks.
- Cannot create accounts or sign up due to invalid email errors.
- Payment friction: limited options (PayPal or credit card only), Amex CVV issue, and country defaults to US.
- Refund problems: refunds denied or processed poorly, sometimes resulting in double charges.
- Counterintuitive UX: awkward journey selection, unclear login state, and overall confusing navigation.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.heathrowexpress)