Unni Partner Chat - 고객 채팅 상담

With Gangnam Unni Partner Chat, you can manage consultations with customers anytime, anywhere, and respond more quickly and systematically.

* You can freely switch between PC and mobile for consultations.

- You can immediately check and reply to conversations with customers that were ongoing on your hospital PC directly on your mobile device.

- You can seamlessly continue checking responses made on your mobile device while out on business trips directly on your PC upon returning to the office.

- The chat consultation features of the PC Partner Center are available on mobile, ensuring that consultations remain uninterrupted even when you are not at your desk.

* Manage customer chats in one place.

- Instead of conversations scattered by individual inquiries, you can grasp the entire flow of the conversation at a glance in a unified chat room organized by customer.

- When a new consultation is requested, it automatically connects to the existing chat room, allowing you to maintain the conversation context with the customer without interruption.

- Event and hospital information related to the consultation request is automatically delivered, allowing you to immediately identify the nature of the inquiry.

* Systematically track and process consultation statuses.

- Classify consultations into Pending, In Progress, and Completed states, and quickly check only the chats in the status you need. You can view only the chats you haven't answered yet, allowing you to respond according to priority without missing any inquiries.

- You can neatly wrap up a consultation with a single [Consultation Complete] button.

* Check customer information and consultation history immediately alongside the chat.

- You can instantly view the customer's basic information and past consultation history even while in a conversation.

- The hospital can directly input and edit nicknames, chart numbers, and contact information.

- You can see at a glance how many times a customer has requested a chat consultation.

* Everything from confirming the scheduled appointment date to providing guidance is completed within the chat.

- When you set the scheduled appointment date, a reservation confirmation message is automatically sent to the customer.

- Even if the date changes, it is reflected in the chat room in real-time, allowing customers to check their schedule immediately without separate notifications.

* There are smart features that reduce repetitive tasks.

- If you register frequently used answers in advance, you can retrieve them directly from the chat window and send them quickly.

If you set up auto-reply messages that match your operating hours, guidance is automatically delivered to customers even when you are away from your desk. - If you leave notes for each customer, you can immediately resume the context you missed during the next consultation.

* No need to worry about foreign customers

- You can view messages sent by foreign customers automatically translated into Korean.

- You can customize auto-reply messages to match the customer's language.

* Don't miss new messages

- You can receive instant push notifications when a new consultation message arrives.

- You can set notifications individually for each chat room, allowing you to adjust them to suit your work situation.

* Optional Access Permissions Guide

- Notifications: Push notifications for new message reception

You can use the app even if you do not agree to the optional access permissions.

You can consent to or withdraw your consent via the [Phone Settings > Apps > Allow Access] menu.

* App Inquiries

- If you have any questions or encounter issues while using the app, please contact the Partner Center Customer Service.

- It is difficult to accurately verify and respond to issues if you submit inquiries via reviews.

* Developer Contact

- Gangnam Unni (Healing Paper Co., Ltd.) | Representative: Hong Seung-il | Business Registration No.: 117-81-81256

- Mail Order Business Report: No. 2015-Seoul Seocho-1147

- TEL: +82-2-3443-8854

- Email: cs@healingpaper.com