# GrabMerchant

> The one-stop app for a Grab merchant to manage their business with ease.

Canonical page: [https://chrome-stats.com/d/com.grab.merchant](https://chrome-stats.com/d/com.grab.merchant)

## Overview

- **ID:** `com.grab.merchant`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Grab Holdings
- **Category:** FOOD\_AND\_DRINK
- **Downloads:** 19,346,686
- **Rating:** 4.13 / 5 (228,898 ratings)
- **Version:** 4.189.0
- **Last updated:** 2026-09-01
- **First published:** 2023-12-07
- **Publisher country:** SG
- **Size:** 97 MB
- **Data as of:** 2026-09-06
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.grab.merchant)
- **Website:** [https://www.grab.com/food/](https://www.grab.com/food/)
- **Privacy policy:** [https://www.grab.com/sg/privacy/](https://www.grab.com/sg/privacy/)

## Description

**GrabMerchant** is the all-in-one app designed for Grab merchant-partners to streamline their business operations. Whether you run a restaurant, grocery store, or any retail business using GrabFood, GrabMart, or GrabPay, this app enables you to manage orders seamlessly, track sales, and engage customers with discounts and advertising.

Expand your reach beyond physical stores by offering delivery and cashless payment options to millions. The app provides valuable insights to make informed decisions and includes educational resources through GrabAcademy to help improve your business performance. Additional features include menu/catalogue management, secure payment processing, and employee access control, making it an essential tool to enhance efficiency and growth for Grab merchants.

## Rankings

- #7,815 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.BLUETOOTH_ADVERTISE`
- `android.permission.BLUETOOTH_CONNECT`
- `android.permission.BLUETOOTH_SCAN`
- `android.permission.CAMERA`
- `android.permission.CHANGE_NETWORK_STATE`
- `android.permission.CHANGE_WIFI_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_DATA_SYNC`
- `android.permission.FOREGROUND_SERVICE_MICROPHONE`
- `android.permission.FOREGROUND_SERVICE_REMOTE_MESSAGING`
- `android.permission.FOREGROUND_SERVICE_SPECIAL_USE`
- `android.permission.INTERNET`
- `android.permission.KB_WHITELIST_NFC`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.NFC`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_CONTACTS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.REQUEST_IGNORE_BATTERY_OPTIMIZATIONS`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.USE_FULL_SCREEN_INTENT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_CONTACTS`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.google.android.things.permission.USE_PERIPHERAL_IO`
- `com.grab.merchant.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.huawei.appmarket.service.commondata.permission.GET_COMMON_DATA`
- `com.samsung.android.mapsagent.permission.READ_APP_INFO`

## Review summary

Users report reliability problems with GrabMerchant on Android, including messaging issues, OTP sign-up failures, and forced updates. Driver availability and contact options are poor, with delays impacting restaurant ratings. Merchants also cite negative policy impacts (promo/fees) and UI changes harming sales, plus support gaps for onboarding and reimbursements. Some users still note good performance when the app works and mention fast delivery and orders being prepared correctly.

### Pros

- General positive sentiment: multiple reviews describe the app as good or very good.
- Some users report fast delivery.
- Some orders are prepared correctly and delivered with care.

### Cons

- App instability and misbehavior: persistent 'Sending' state, messages not delivering, OTP signup failures, and forced updates disrupting use.
- Driver-related problems: difficulty getting drivers, lack of option to call or chat with drivers, late pickups, and driver-related rating issues.
- Merchant policy and pricing impact: promo/ads fees burden merchants, plus catalog/menu interface changes that hurt sales.
- Onboarding and support gaps: trouble signing up (OTP issues) and help center lacking options.
- Order cancellations and reimbursements: canceled orders, poor reimbursements, and weak customer support.

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- [Grabby Partner App](https://chrome-stats.com/d/com.grabby.partner) — 86 users
- [FastGrab](https://chrome-stats.com/d/com.customer.fastgrab) — 288 users
- [Sariibad Merchant](https://chrome-stats.com/d/com.sariibad.merchant) — 22 users
- [GRABIT - Growing together](https://chrome-stats.com/d/com.grabit.zapmart) — 110 users
- [LetsGoMerchant](https://chrome-stats.com/d/com.biznizo.mitraletsgo) — 56 users
- [](https://chrome-stats.com/d/)

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.grab.merchant)