# GoDesk Engineer > The app for field engineers to manage and resolve customer tickets efficiently. Canonical page: [https://chrome-stats.com/d/com.godesk.godeskengineer](https://chrome-stats.com/d/com.godesk.godeskengineer) ## Overview - **ID:** `com.godesk.godeskengineer` - **Platform:** Android - **Type:** Android app - **Status:** Removed - **Publisher:** GoDesk - **Category:** BUSINESS - **Downloads:** 9 - **Last updated:** 2025-01-23 - **Data as of:** 2025-02-03 - **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.godesk.godeskengineer) - **Privacy policy:** [https://godesk.co.in/Privacy\_Policy.html](https://godesk.co.in/Privacy_Policy.html) ## Description GoDesk Engineer is a powerful app designed specifically for field engineers to streamline ticket management and resolve workplace device issues quickly and efficiently. Whether it's a desktop or laptop problem, this app equips engineers with all the tools they need to deliver exceptional support to customers.

Key Features:
Login for Engineers: Secure access to manage assigned tickets.
Real-Time Ticket Updates: View tickets assigned by the organization, track their progress, and update their status in real time.
Customer Interaction: Connect directly with customers to provide on-site or remote support.
Ticket Details: Access comprehensive ticket information, including customer details, issue description, and device information, for efficient troubleshooting.
Easy Navigation: Use integrated tools to locate customer sites and plan visits seamlessly.
GoDesk Engineer ensures engineers stay organized and focused on resolving issues, helping organizations maintain smooth and reliable device support operations. Whether you're working with individual customers or corporate clients, GoDesk Engineer simplifies ticket resolution and enhances customer satisfaction. ## Similar extensions and apps - [GoDesk](https://chrome-stats.com/d/com.datasirpi.godesk) — 17 users - [GoDezk Engineer](https://chrome-stats.com/d/com.godezk.godezkengineer) — 49 users - [Deskpro](https://chrome-stats.com/d/com.deskpro.app.horizon) — 2,182 users, 2.86 / 5 - [Jet Desk](https://chrome-stats.com/d/com.jetboosters.jetdesk) — 9 users - [Service Desk App](https://chrome-stats.com/d/com.cloudtenants.servicedesk) — 1,959 users - [Service Desk System](https://chrome-stats.com/d/com.bphoenix.pgsr) — 535 users - [Go1 Desk](https://chrome-stats.com/d/com.go1desk) — 50 users - [GlassDesk](https://chrome-stats.com/d/ai.glassdesk.mobile) — 3 users - [Engineer Dashboard](https://chrome-stats.com/d/co.uk.xlg.engineer_reports) — 4 users - [Despatchly Engineerly](https://chrome-stats.com/d/com.despatchly.despatchlymobile) — 3 users - [DeskDay](https://chrome-stats.com/d/com.deskday.servicedesk) — 203 users - [OrgGen HelpDesk](https://chrome-stats.com/d/com.orggencrm.helpdesk) — 13 users --- Source: [Chrome-Stats](https://chrome-stats.com/d/com.godesk.godeskengineer)