CSMT - Certified Service Android

CSMT - Certified Service

Certified Service Mobile Toolbox - CSMT

Features & Capabilities

Certified Service Mobile Toolbox (CSMT) is designed specifically for General Motors Dealer Service personnel to streamline multiple service operations. It enables users to pre-authorize warrantable repairs, enhancing workflow efficiency. The extension supports photo documentation to simplify the Part Return Process (PPR) and facilitates sending part information for comprehensive traceability (RPT).

In addition to these features, CSMT allows submission of detailed Field Product Reports (FPR) and provides quick access to vehicle recall information. The Service Workbench is also integrated within the tool, enabling seamless management of service tasks. Embedded images and videos can be attached across all modules to support accurate and effective communication around each vehicle's service needs.

User Growth & Download Statistics

App
By:
General Motors (GM)
Downloads:
43,380 70
Rating:
2.68
(242)
Version:
3.15 Last updated: 2026-05-04
Version code:
272
Creation date:
2013-06-21
Publisher country:
US US
Permissions:
  • android.permission.CALL_PHONE Very high risk
  • android.permission.CAMERA Very high risk
  • android.permission.READ_PHONE_STATE Very high risk
  • android.permission.RECORD_AUDIO Very high risk
  • com.google.android.gms.permission.AD_ID Moderate risk
  • android.permission.ACCESS_WIFI_STATE Low risk
  • android.permission.FOREGROUND_SERVICE Low risk
  • android.permission.FOREGROUND_SERVICE_DATA_SYNC Low risk
  • android.permission.INTERNET Low risk
  • android.permission.NFC Low risk
  • See more
Size:
102.80MB
Email:
cs*****@gm.com
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Google Play Store
Data ingested on:
2026-06-09
Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.
Developed by:
General Motors (GM)
Google Play Store
https://play.google.com/store/apps/details?id=com.gm.fpr
Email:
cs*****@gm.com
Website:
http://www.gmglobalconnect.com

User Reviews

Users report significant issues with this app including frequent crashes, poor barcode/QR code scanning, photo upload failures, and unexpected logouts. Many mention slow performance and unsubmitted reports. Some praise fingerprint login and occasional ease of use, but overall frustration is high due to functionality problems and workflow disruptions.
Pros
  • Fingerprint login now works properly.
  • The app is usually very easy to use when it functions as intended.
Cons
  • App frequently crashes, especially when scanning VINs or QR codes.
  • Barcode and QR code scanning functionality is poor and inconsistent.
  • App often logs users out unexpectedly during use.
  • Unable to upload or save photos properly within the app.
  • App is slow, sometimes unresponsive, and submissions can remain queued indefinitely.
Recent reviews
Does not allow me to submit most of the time. Everything loaded and filled out, hit submit, shows action on the button when touched and then does nothing.
by ke*****, 2024-03-27

"Your internet connection has been lost. Some features may be unavailable." My internet connection allowed me to call the help desk like I was supposed to. My internet connection allowed me to scroll Facebook while waiting for help. My internet connection allowed me to get bounced from the help desk to someone else's phone who wasn't available to take a call. This app fills me with rage Update Oct. 18 - Issue has been rectified. Rating updated
by Ch*****, 2023-10-18
View all user reviews ›

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