CSMT - Certified Service

Name: CSMT - Certified Service
Rating: 2.68 (242 reviews)
Author: General Motors (GM)

By: General Motors (GM)

Certified Service Mobile Toolbox - CSMT

Features & Capabilities

Certified Service Mobile Toolbox (CSMT) is designed specifically for General Motors Dealer Service personnel to streamline multiple service operations. It enables users to pre-authorize warrantable repairs, enhancing workflow efficiency. The extension supports photo documentation to simplify the Part Return Process (PPR) and facilitates sending part information for comprehensive traceability (RPT).

In addition to these features, CSMT allows submission of detailed Field Product Reports (FPR) and provides quick access to vehicle recall information. The Service Workbench is also integrated within the tool, enabling seamless management of service tasks. Embedded images and videos can be attached across all modules to support accurate and effective communication around each vehicle's service needs.

User Growth & Download Statistics

App

By:

Downloads:

Rating:

Version:

3.15 Last updated: 2026-05-04

Version code:

272

Creation date:

2013-06-21

Publisher country:

Permissions:

android.permission.CALL_PHONE Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.ACCESS_WIFI_STATE Low risk
android.permission.FOREGROUND_SERVICE Low risk
android.permission.FOREGROUND_SERVICE_DATA_SYNC Low risk
android.permission.INTERNET Low risk
android.permission.NFC Low risk

Size:

102.80MB

Email:

cs*****@gm.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-09

Compare stats and ranking:

Ranking

# 309,141 ▼ 1,045

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

General Motors (GM)

Google Play Store

https://play.google.com/store/apps/details?id=com.gm.fpr

Email:

cs*****@gm.com

Website:

http://www.gmglobalconnect.com

User Reviews

Users report significant issues with this app including frequent crashes, poor barcode/QR code scanning, photo upload failures, and unexpected logouts. Many mention slow performance and unsubmitted reports. Some praise fingerprint login and occasional ease of use, but overall frustration is high due to functionality problems and workflow disruptions.

Pros

Fingerprint login now works properly.
The app is usually very easy to use when it functions as intended.

Cons

App frequently crashes, especially when scanning VINs or QR codes.
Barcode and QR code scanning functionality is poor and inconsistent.
App often logs users out unexpectedly during use.
Unable to upload or save photos properly within the app.
App is slow, sometimes unresponsive, and submissions can remain queued indefinitely.

Recent reviews

Does not allow me to submit most of the time. Everything loaded and filled out, hit submit, shows action on the button when touched and then does nothing.

ke*****, 2024-03-27

"Your internet connection has been lost. Some features may be unavailable." My internet connection allowed me to call the help desk like I was supposed to. My internet connection allowed me to scroll Facebook while waiting for help. My internet connection allowed me to get bounced from the help desk to someone else's phone who wasn't available to take a call. This app fills me with rage Update Oct. 18 - Issue has been rectified. Rating updated