# Genetec Mobile

> Stay connected to your Genetec™ Security Center system from anywhere

Canonical page: [https://chrome-stats.com/d/com.genetec.platformmobile](https://chrome-stats.com/d/com.genetec.platformmobile)

## Overview

- **ID:** `com.genetec.platformmobile`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Genetec inc.
- **Category:** BUSINESS
- **Downloads:** 42,474
- **Rating:** 3.70 / 5 (67 ratings)
- **Version:** 26.7.0.84
- **Last updated:** 2026-09-02
- **First published:** 2019-05-10
- **Publisher country:** CA
- **Size:** 76 MB
- **Data as of:** 2026-09-10
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.genetec.platformmobile)
- **Website:** [http://www.genetec.com](http://www.genetec.com/)
- **Privacy policy:** [http://www.genetec.com/legal/privacy](http://www.genetec.com/legal/privacy)

## Description

Genetec Mobile is a powerful Chrome extension that keeps you connected to your Genetec™ Security Center system from anywhere. It provides a unified interface to access video surveillance via Omnicast™, control access with Synergis™, manage license plate recognition through AutoVu™, and handle alarms and incidents with Mission Control™. Utilize features like PTZ camera controls, live and playback video viewing, and door lock management all within one app.

Designed to enhance team collaboration, Genetec Mobile enables security operators to track mobile users with geo-localization, stream live video, send in-app messages, and make calls using Sipelia™. Users can trigger incidents, manage threat levels, and broadcast public announcements to coordinate swift responses effectively. Compatible with Security Center version 5.8 or higher, Genetec Mobile offers a demo to explore its capabilities and streamline your security operations on the go.

## Rankings

- #320,389 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_MOCK_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.BATTERY_STATS`
- `android.permission.CAMERA`
- `android.permission.FLASHLIGHT`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_PHONE_CALL`
- `android.permission.INTERNET`
- `android.permission.MANAGE_OWN_CALLS`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_APP_BADGE`
- `android.permission.READ_PHONE_NUMBERS`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECORD_AUDIO`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.USE_FULL_SCREEN_INTENT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.anddoes.launcher.permission.UPDATE_COUNT`
- `com.android.launcher.permission.INSTALL_SHORTCUT`
- `com.android.launcher.permission.READ_SETTINGS`
- `com.android.launcher.permission.UNINSTALL_SHORTCUT`
- `com.android.launcher.permission.WRITE_SETTINGS`
- `com.genetec.platformmobile.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.genetec.platformmobile.permission.BROADCAST`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.htc.launcher.permission.READ_SETTINGS`
- `com.htc.launcher.permission.UPDATE_SHORTCUT`
- `com.sec.android.provider.badge.permission.READ`
- `com.sec.android.provider.badge.permission.WRITE`
- `com.sonyericsson.home.permission.BROADCAST_BADGE`
- `com.sonymobile.home.permission.PROVIDER_INSERT_BADGE`

## Review summary

Users report that while the Genetec Mobile app delivers decent camera streaming and playback after proper configuration, it suffers from persistent login problems, frequent password prompts, playback and footage loading issues, and crashes. Compatibility with required supporting apps is problematic. The user interface is not very friendly, and features like push notifications are lacking. These issues lead to frustration, especially for users needing reliable access to recorded footage.

### Pros

- Cameras and playback functionality generally work and produce good quality video.
- The app is overall stable after proper configuration.
- Some users find the app acceptable once correctly set up.

### Cons

- Playback functionality is problematic, with issues like inability to view previous footage and clunky controls.
- Frequent password re-entry is required, causing inconvenience.
- Login difficulties and user-unfriendly interface are common complaints.
- The app crashes or fails to load footage, leading to frustration especially during critical usage.
- Compatibility issues with required Security Center app versions cause problems.
- Lack of push notifications or alarm alerts when the app is not running.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.genetec.platformmobile)