# Freshservice

> Cloud-based ITIL service desk with powerful ticketing & asset management.

Canonical page: [https://chrome-stats.com/d/com.freshservice.helpdesk](https://chrome-stats.com/d/com.freshservice.helpdesk)

## Overview

- **ID:** `com.freshservice.helpdesk`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Freshworks Inc
- **Category:** BUSINESS
- **Downloads:** 413,957
- **Rating:** 4.22 / 5 (5,080 ratings)
- **Version:** 8.12.1
- **Last updated:** 2026-09-04
- **First published:** 2014-06-18
- **Publisher country:** US
- **Size:** 228 MB
- **Data as of:** 2026-09-05
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.freshservice.helpdesk)
- **Website:** [http://freshservice.com/](http://freshservice.com/)
- **Privacy policy:** [http://freshservice.com/privacy](http://freshservice.com/privacy)

## Description

Freshservice is an easy-to-use, cloud-based ITIL service desk management solution designed for IT teams seeking efficient ticketing and asset management. Featuring a mobile app tailored for IT agents, it allows managing incidents, changes, service catalogs, and user requests from anywhere. Key functionalities include a unique 'To-Dos' module for task prioritization, incident and change management, asset tracking via barcode/QR scanning, and seamless user management with Active Directory SSO or SAML integration.

Push notifications keep agents informed, while multiple ticket views and canned responses improve productivity. Employees can access service catalogs to submit and track requests, ensuring streamlined IT service delivery. Freshservice is ideal for organizations looking to modernize their IT support through an intuitive, feature-rich cloud platform.

## Rankings

- #110,103 — Overall
- #17 — insert
- #26 — reddit

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.freshservice.helpdesk.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.google.android.c2dm.permission.RECEIVE`

## Review summary

Reviews show a generally positive reception for Freshservice Android, with many calling it good or excellent and praising the UI. However, recurring issues include login problems, missing/ineffective task views, glitches and instability, and limited UI customization, which hamper core workflows despite occasional improvements.

### Pros

- App is generally perceived as good or excellent by multiple reviewers.
- The interface is praised (e.g., 'superb interface', plus other positive comments).
- Some reviewers find the app helpful for their workflows and say it helps a lot.
- Some users view the app as a better option than the web version.

### Cons

- Sign-in/login problems in multiple reviews (domain errors, pre-populated sign-on)
- Missing or poorly supported task/ticket views with limited filters and no reliable sync with the website
- Frequent glitches, instability, and non-intuitive UX (crashes when switching apps, general glitches)
- Limited customization/navigation (non-customizable bottom bar and awkward defaults)

## Similar extensions and apps

- [Freshservice for Intune](https://chrome-stats.com/d/com.freshservice.helpdesk.intune) — 2,512 users
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- [Freshdesk](https://chrome-stats.com/d/com.freshdesk.helpdesk) — 544,034 users, 4.27 / 5
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Source: [Chrome-Stats](https://chrome-stats.com/d/com.freshservice.helpdesk)