# Freshdesk

> Streamline your support and make customers happy

Canonical page: [https://chrome-stats.com/d/com.freshdesk.helpdesk](https://chrome-stats.com/d/com.freshdesk.helpdesk)

## Overview

- **ID:** `com.freshdesk.helpdesk`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Freshworks Inc
- **Category:** BUSINESS
- **Downloads:** 544,034
- **Rating:** 4.27 / 5 (8,959 ratings)
- **Version:** 11.0.2
- **Last updated:** 2026-08-28
- **First published:** 2013-12-20
- **Publisher country:** US
- **Size:** 91 MB
- **Data as of:** 2026-09-05
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.freshdesk.helpdesk)
- **Website:** [http://freshdesk.com](http://freshdesk.com/)
- **Privacy policy:** [http://freshdesk.com/privacy](http://freshdesk.com/privacy)

## Description

Freshdesk is a powerful Chrome extension designed to streamline customer support and improve customer satisfaction. With this tool, customer service teams can access and manage helpdesk tickets from various channels including email, phone, chat, Facebook, Twitter, and websites—all from their browser.

Key features include quick overview of all tickets, ticket prioritization with customizable filters, managing ticket statuses and assignments, one-click scenario automations to speed up routine actions, deleting spam tickets directly, time logging for support activities, and real-time updates through push notifications. Freshdesk empowers support agents to provide fast, organized, and effective customer service right from their desktop environment.

## Rankings

- #95,445 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.BROADCAST_STICKY`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.freshdesk.helpdesk.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`

## Review summary

Users like the mobile convenience and productivity gains from Freshdesk, with many praising it as a solid helpdesk tool. However, persistent reliability problems after updates, broken notifications, and mobile UI/UX regressions significantly hinder use. Ticket status syncing is inconsistent, and several crucial features (dark mode, mobile OOO, date filters) are missing, contributing to ongoing frustration for enterprise users.

### Pros

- The mobile app is convenient for managing and responding to tickets on the go.
- Several users report it improves productivity and makes work easier for support teams.
- Overall positive sentiment: many reviewers describe the app as great/excellent and a solid helpdesk solution.
- Helps monitor client requests and workflows, enabling quicker responses.

### Cons

- Reliability issues: outages and bugs after updates, with reports of the app being non-operational for days and tickets not updating correctly.
- Notifications not working or not toggleable after latest release, reducing responsiveness.
- Mobile UI/UX regressions after updates: hard to view ticket details, fewer tickets visible, and inconsistent behavior with the desktop version.
- Ticket status syncing problems: statuses update inconsistently or appear out of date.
- Missing essential features on mobile: dark mode/themes request and other gaps like OOO or custom date filters.

## Similar extensions and apps

- [Freshservice](https://chrome-stats.com/d/com.freshservice.helpdesk) — 413,957 users, 4.22 / 5
- [Freshchat](https://chrome-stats.com/d/com.freshchat.agent.android) — 141,199 users, 3.81 / 5
- [Deskero](https://chrome-stats.com/d/com.deskero.mobile) — 1,260 users
- [Jet Desk](https://chrome-stats.com/d/com.jetboosters.jetdesk) — 9 users
- [Methodical Helpdesk](https://chrome-stats.com/d/com.redblacktree.methodical_helpdesk) — 6 users
- [KT-Helpdesk](https://chrome-stats.com/d/com.keestrack.helpdesk) — 4 users
- [Zendesk Support](https://chrome-stats.com/d/com.zendesk.android) — 976,791 users, 3.04 / 5
- [Freshsales](https://chrome-stats.com/d/com.freshdesk.freshsales.mobile) — 95,311 users, 4.24 / 5
- [Deskpro](https://chrome-stats.com/d/com.deskpro.app.horizon) — 2,163 users, 2.86 / 5
- [ProProfs Help Desk Software](https://chrome-stats.com/d/com.helpdesk.HelpDesk) — 895 users
- [PulseDesk](https://chrome-stats.com/d/com.pulsedesk) — 161 users
- [Service Desk](https://chrome-stats.com/d/com.smartway.servicedesk) — 3 users

---

Source: [Chrome-Stats](https://chrome-stats.com/d/com.freshdesk.helpdesk)