# Freshchat

> Chat with customers & prospects on-the-go

Canonical page: [https://chrome-stats.com/d/com.freshchat.agent.android](https://chrome-stats.com/d/com.freshchat.agent.android)

## Overview

- **ID:** `com.freshchat.agent.android`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Freshworks Inc
- **Category:** BUSINESS
- **Downloads:** 141,443
- **Rating:** 3.81 / 5 (1,502 ratings)
- **Version:** 8.2.7
- **Last updated:** 2026-08-10
- **First published:** 2017-09-17
- **Publisher country:** US
- **Size:** 17 MB
- **Data as of:** 2026-09-25
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.freshchat.agent.android)
- **Website:** [http://freshworks.com](http://freshworks.com/)
- **Privacy policy:** [https://www.freshworks.com/privacy/](https://www.freshworks.com/privacy/)

## Description

Freshchat is a modern messaging app designed for sales and customer engagement teams to communicate seamlessly with customers and prospects anywhere. Moving beyond traditional live-chat systems, it offers an experience similar to popular consumer messaging apps, helping businesses convert visitors and enhance user satisfaction.

With the Freshchat Android app, teams can manage conversations effortlessly by viewing, replying, assigning, and handling chats in real-time from any location. Access detailed visitor profiles, including contact info, event timelines, and usage history to create personalized and relevant interactions. Push notifications ensure no message is missed, keeping teams responsive even when away from the app. Additionally, sharing FAQ articles aids in faster response times and improved team productivity on the go.

## Rankings

- #188,917 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.WAKE_LOCK`
- `com.freshchat.agent.android.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`

## Review summary

User reviews show Freshchat on Android is plagued by reliability issues. The most repeated problems are sign-in failures and the app not opening. Push notifications are inconsistent or absent, hindering real-time responses. Many users report frequent crashes or instability that force reinstallations. Some also mention regressions after updates, and a few UI glitches in chat history. A minority, however, say the app is user-friendly and works fine when conditions are right, with mentions of Excellent or Great ratings, indicating a mixed experience depending on device and setup.

### Pros

- User-friendly interface
- Generally works fine when not plagued by issues
- Positive sentiment with mentions of Excellent or Great ratings

### Cons

- Frequent sign-in/login failures and the app not opening
- Notifications unreliable or absent on Android
- Frequent crashes or instability requiring reinstall
- Update-related regressions after updates

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.freshchat.agent.android)