Reviews of flynas

By: flynas

List of user reviews and ratings for flynas

Total ratings

3.97 (Rating count: 46,491)

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Review summary

Users show mixed loyalty but overwhelmingly report operational and support problems. The most frequent issues are flight cancellations with slow or denied refunds, poor customer service and unresponsive helplines, baggage delays, and several app problems (login/registration, document scanning, online check-in) with occasional crashes. A minority of reviews are positive, praising the app as good or staff as friendly, but overall feedback centers on refunds, support, baggage, and reliability concerns.

Pros

Positive brand sentiment from some users (expressions of love for Flynas).
Several reviewers rate the app as good or very good.
Some reviewers note friendly staff.

Cons

Flight cancellations and refunds are common, with refunds denied or delayed.
Poor customer service and consistently unresponsive helplines/emails.
Baggage delays or baggage not delivered on time.
App reliability and features often problematic (login/registration/password reset, document scanning, online check-in, crashes).
Unprofessional on-ground airport staff behavior.

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User Reviews

Recent rating average: 2.50

All time rating average: 3.97

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65% (219)

Date	Author	Comment
2026-05-26	se*****	good
good
2026-05-26	Ma*****	The app is very slow and keeps crashing frequently
The app is very slow and keeps crashing frequently
2026-05-25	Om*****	both the app and the website are rediculously laggy, for the massive amount of money we pay these companies yet this is their service, so dissapointed.
both the app and the website are rediculously laggy, for the massive amount of money we pay these companies yet this is their service, so dissapointed.
2026-05-25	em*****	one star because there's no zero star, absolutely the worst app or customer service in the world, i don't know how such a bad company even allowed to operate in such a big airport like Riyadh.
one star because there's no zero star, absolutely the worst app or customer service in the world, i don't know how such a bad company even allowed to operate in such a big airport like Riyadh.
2026-05-22	Sh*****	Ma Akhi
Ma Akhi
2026-05-21	NA*****	too late Departure 🥵
too late Departure 🥵
2026-05-20	Mo*****	good application
good application
2026-05-20	Ka*****	I hate it
I hate it
2026-05-19	Lo*****	It's better than other option
It's better than other option
2026-05-18	is*****	Check-in interface and user experience is extremely bad and so many hidden charges, at every step they just try to fetch money
Check-in interface and user experience is extremely bad and so many hidden charges, at every step they just try to fetch money