# FIS Authenticator

> Authenticator companion app to FIS' identity provider

Canonical page: [https://chrome-stats.com/d/com.fisglobal.infinity.authenticator](https://chrome-stats.com/d/com.fisglobal.infinity.authenticator)

## Overview

- **ID:** `com.fisglobal.infinity.authenticator`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Fidelity Information Services LLC
- **Category:** TOOLS
- **Downloads:** 164,231
- **Rating:** 3.52 / 5 (593 ratings)
- **Version:** 5.3.6
- **Last updated:** 2026-08-31
- **First published:** 2018-10-22
- **Publisher country:** US
- **Size:** 29 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.fisglobal.infinity.authenticator)
- **Website:** [http://www.fisglobal.com](http://www.fisglobal.com/)
- **Privacy policy:** [https://www.fisglobal.com/privacy](https://www.fisglobal.com/privacy)

## Description

FIS Authenticator is a specialized mobile companion app designed to work with FIS' Infinity Identity Provider (IdP) service. It provides an additional layer of security by enabling second factor authentication (2FA) for users registered with the FIS identity management system. By using this app, users can securely verify their identity beyond just a password, ensuring safer access to FIS services.

The app integrates seamlessly with FIS' identity management infrastructure, offering a convenient and reliable way for users to authenticate their accounts on the go. Whether you're a business user or an individual, FIS Authenticator strengthens your security posture by supporting two-factor authentication workflows.

## Rankings

- #175,667 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.CAMERA`
- `android.permission.FLASHLIGHT`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.fisglobal.infinity.authenticator.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.google.android.c2dm.permission.RECEIVE`

## Review summary

User reviews show a generally positive sentiment toward FIS Authenticator, with multiple users calling it good or wonderful. However, repeated stability and reliability problems dominate the feedback: the app often won’t open or install, users report database initialization/connection errors, and OTP verification codes sometimes fail. Security concerns are raised about the lack of a default PIN/biometrics. Some users suggest alternatives like Google Authenticator. Overall, positives exist, but crashes, setup issues, and reliability problems overshadow it.

### Pros

- Overall positive reception: multiple reviews call the app good/nice/wonderful
- Positive mentions of the app being helpful for OTP-related workflows
- Several reviews praise the app with terms like 'gr8 app' or 'super'

### Cons

- App not opening or frequently crashing on multiple devices
- Database initialization or connection errors reported
- Installation/downloading issues (e.g., stuck at 28%)
- OTP verification codes sometimes do not work
- Security concerns about lack of a default PIN or biometrics

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.fisglobal.infinity.authenticator)