Fidelity Mobile Banking

Name: Fidelity Mobile Banking
Rating: 4.84 (17202 reviews)
Author: Fidelity Bank Ghana Limited

Premier, secure, upscale, mobile banking from Fidelity Bank Ghana Limited

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Fidelity Mobile Banking by Fidelity Bank Ghana Limited offers a premier and secure mobile banking experience. This upscale app allows users to conveniently access and manage all their Fidelity Bank accounts directly from their mobile devices. With features like secure transactions and payments, it ensures your money management is safe and efficient.

The app also includes a self-registration feature, enabling new users to access its services without needing to visit a physical branch. Designed for ease-of-use and security, Fidelity Mobile Banking is the perfect tool for customers seeking a reliable and accessible banking solution in Ghana.

App Financial Services Productivity Privacy & Security

By:

Fidelity Bank Ghana Limited

Downloads:

1,228,885 4.06K

Rating:

4.84

(17,202) 453 new ratings

Version:

8.13 Last updated: 2025-05-06

Version code:

114

Creation date:

2015-08-26

Permissions:

android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.BLUETOOTH
android.permission.BLUETOOTH_ADMIN
android.permission.CALL_PHONE
android.permission.CAMERA
android.permission.INTERNET
android.permission.POST_NOTIFICATIONS
android.permission.READ_CONTACTS

Size:

26.53MB

Email:

mo*****@myfidelitybank.net

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2025-07-13

Ranking

# 54,123 ▲ 7

User reviews

Users appreciate the app's convenience and banking functionalities when it works well. However, many face critical issues such as app crashes, login errors, and device compatibility problems especially after updates or switching phones. Customer support is reported as poor and unresponsive. Additionally, users encounter problems viewing complete transaction details and sharing receipts. Frequent need to uninstall and reinstall the app to resolve issues leads to data loss and user frustration. Overall, while the app has useful features, reliability and support significantly impact user experience.

Pros

App facilitates easy banking transactions when working properly.
Offers functionalities like transaction history, card management, and transfers.
Provides convenience of mobile banking anytime and anywhere.
Recent updates introduced new promising features like dashboard views.

Cons

Frequent app crashes, especially after updates or on new devices.
Persistent login issues including 'user locked' and 'device signature mismatch' errors.
Poor customer service with unresponsive helplines and WhatsApp support.
Incomplete transaction details and inability to view all transactions or receipts.
Forced uninstallation and reinstallation after updates causing data loss and inconvenience.

Recent reviews

1. Joint accounts can not be monitored by multiple account holders. 2. You complete inputting data for a transaction only to be told after that there was an impromptu software update, and you would have to start again. 3. Charges from transactions are mot explicitly shown. 4. Bank makes error deductions and sends double SMSs on transactions. Not all money is recovered.

Na*****, 2025-01-23

Ever since I changed device I have not been able to access the app on my new phone. I receive constant error messages when trying to run the app even though I visited the branch several times for me to fill forms on the problem. I also installed and uninstalled many times. Please help me out.