# IBM MaaS360 Remote Support

> IBM MaaS360 Remote Support is a module for IBM MaaS360.

Canonical page: [https://chrome-stats.com/d/com.fiberlink.maas360.android.remoteControl](https://chrome-stats.com/d/com.fiberlink.maas360.android.remoteControl)

## Overview

- **ID:** `com.fiberlink.maas360.android.remoteControl`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** IBM MaaS360
- **Category:** BUSINESS
- **Downloads:** 49,598
- **Rating:** 3.88 / 5 (30 ratings)
- **Version:** 9.35
- **Last updated:** 2026-07-02
- **First published:** 2016-07-11
- **Publisher country:** US
- **Size:** 2.15 MB
- **Data as of:** 2026-09-13
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.fiberlink.maas360.android.remoteControl)
- **Website:** [https://www.ibm.com/security/mobile/maas360](https://www.ibm.com/security/mobile/maas360)
- **Privacy policy:** [https://www.ibm.com/support/pages/node/7065666](https://www.ibm.com/support/pages/node/7065666)

## Description

IBM MaaS360 Remote Support is a powerful Chrome extension module for IBM MaaS360 that empowers IT help desks to remotely troubleshoot issues on user devices. With this add-on, IT professionals can remotely view any connected device, and for Samsung devices, enable full remote control — but only after explicit user permission, ensuring privacy and security. This module enhances the support experience by allowing quick and direct assistance, minimizing downtime and improving resolution times. Users must have IBM MaaS360 and an active account to use this extension.

Ideal for IT teams managing diverse device fleets, this extension makes remote support seamless and efficient, safeguarding both user control and operational integrity. It is an essential tool for organizations leveraging IBM MaaS360 for endpoint management.

## Rankings

- #300,705 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION`
- `android.permission.FOREGROUND_SERVICE_SPECIAL_USE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.WAKE_LOCK`
- `android.permission.sec.ENTERPRISE_DEVICE_ADMIN`
- `android.permission.sec.MDM_REMOTE_CONTROL`
- `com.fiberlink.maas360.android.remoteControl.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.samsung.android.knox.permission.KNOX_REMOTE_CONTROL`

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- [Remote Management – Samsung](https://chrome-stats.com/d/com.netsupportsoftware.utils.ext.samsung) — 7,262 users, 3.92 / 5

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.fiberlink.maas360.android.remoteControl)