# Etihad WE

> Etihad Water & Electricity

Canonical page: [https://chrome-stats.com/d/com.fewa.eService](https://chrome-stats.com/d/com.fewa.eService)

## Overview

- **ID:** `com.fewa.eService`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Etihad Water & Electricity
- **Category:** BUSINESS
- **Downloads:** 397,334
- **Rating:** 3.15 / 5 (3,575 ratings)
- **Version:** 5.1.0GMS
- **Last updated:** 2026-09-08
- **First published:** 2018-10-11
- **Publisher country:** AE
- **Size:** 88 MB
- **Data as of:** 2026-09-10
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.fewa.eService)
- **Website:** [https://www.fewa.gov.ae](https://www.fewa.gov.ae/)
- **Privacy policy:** [https://etihadwe.ae/en/Pages/PrivacyPolicy.aspx](https://etihadwe.ae/en/Pages/PrivacyPolicy.aspx)

## Description

The Etihad WE Chrome extension offers a streamlined experience for Etihad WE customers to manage their water and electricity services efficiently. With an intuitive interface and enhanced performance, users can activate services, obtain clearance certificates, and track requests seamlessly without logging in.

Key features include one-touch SOS emergency calls, GPS directions to customer service centers and payment locations, detailed analytical graphs of consumption, and the ability to download green invoices and account documents in PDF format. The Friends Corner feature facilitates bill payments for friends, while customizable dashboards provide a personalized user experience. Stay updated with the latest Etihad WE news directly through the app, making it a comprehensive tool for managing utilities conveniently.

## Rankings

- #112,532 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_MEDIA_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CALL_PHONE`
- `android.permission.CAMERA`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.READ_MEDIA_AUDIO`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `android.permission.WRITE_MEDIA_IMAGES`
- `com.fewa.eService.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`

## Review summary

Overall user sentiment is mixed. While some praise service quality, many reviews highlight stability and functionality issues: frequent crashes, difficulty accessing bill details and PDFs, unreliable payments, and slow performance. Repeated requests call for backend/frontend improvements and better support for urgent tasks like fault reporting.

### Pros

- Good customer service and staff.
- Utility services (water/electric) are viewed as good/great by some users.
- Some users report the app as fast or usable in certain cases.

### Cons

- Frequent crashes and overall instability of the app.
- Inability to view or download detailed bills (no bill breakdown, missing PDFs, or no access by account number).
- Payments slow or fail, with bank checks sometimes triggered for fraud.
- Very slow performance and unresponsiveness.
- Poor backend/frontend support and limited/ineffective in-app support for urgent services.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.fewa.eService)