# Concierge Smart

> The system allows for tracking, real-time statistics, and reporting

Canonical page: [https://chrome-stats.com/d/com.fcs.mconcierge](https://chrome-stats.com/d/com.fcs.mconcierge)

## Overview

- **ID:** `com.fcs.mconcierge`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** FCS Solutions
- **Category:** BUSINESS
- **Downloads:** 20
- **Version:** 5.2303.3
- **Last updated:** 2023-04-03
- **First published:** 2023-04-03
- **Publisher country:** MY
- **Data as of:** 2026-09-16
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.fcs.mconcierge)
- **Privacy policy:** [https://fcscs.com/privacy-policy/](https://fcscs.com/privacy-policy/)

## Description

FCS Concierge replaces the traditional way of handling in-house guests and day guests by automating the daily concierge functions and processes. FCS Concierge streamlines communication, automates traditional concierge operations, and facilitates the provision of personalised services for guests — from management of guest luggage, parcel, transportation, and booking restaurants and activities to systematically managing lost and found. The system allows for tracking, real-time statistics, and reporting that redefines guest service excellence.<br><br>FCS Concierge removes the need for manual workstreams, double-handling of data, and unplanned resourcing issues. The solution streamlined processes via pre-defined sequences and standard operating procedures to ensure the consistency and assurance of service quality. The mobile app helps staff manage luggage and valet handovers without additional bulky equipment.<br><br>FCS Concierge facilitates faster guest response time, leading to improved guest satisfaction.<br><br>Benefits:<br><br>Enhance guest experience by capturing guest preferences in a centralised database to create a customized stay experience<br><br>Reduce guest service time by automating concierge service, with escalation, to ensure that guest needs are attended to as soon as possible<br><br>Minimize delays and mistakes by tracking baggage, parcel, valet, and other bookings in real-time so that guest queries can be answered easily

## Rankings

- #2,601,823 — Overall

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.fcs.mconcierge)