# FordDirect CRM Pro Mobile

> Provides access to FordDirect’s CRM platform for Ford & Lincoln Dealers.

Canonical page: [https://chrome-stats.com/d/com.elead.fdcrmpro](https://chrome-stats.com/d/com.elead.fdcrmpro)

## Overview

- **ID:** `com.elead.fdcrmpro`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** FordDirect.com
- **Category:** TOOLS
- **Downloads:** 10,270
- **Rating:** 2.36 / 5 (42 ratings)
- **Version:** 4.61.61
- **Last updated:** 2026-05-22
- **First published:** 2019-03-04
- **Publisher country:** US
- **Size:** 49 MB
- **Data as of:** 2026-09-10
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.elead.fdcrmpro)
- **Website:** [http://FordDirect.com](http://forddirect.com/)
- **Privacy policy:** [https://www.forddirect.com/privacy](https://www.forddirect.com/privacy)

## Description

"FordDirect CRM Pro Mobile" is a mobile application designed for Ford & Lincoln dealers, granting 24/7 access to FordDirect’s CRM platform. It allows dealership employees to manage sales opportunities, customer profiles, and daily work plans efficiently. Key features include inventory search, VIN scanner, video capture, texting, and click-to-call functionalities, enhancing the dealership's ability to respond to sales opportunities anytime, anywhere.

## Rankings

- #559,176 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_LOCATION_EXTRA_COMMANDS`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.BIND_NOTIFICATION_LISTENER_SERVICE`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.READ_MEDIA_AUDIO`
- `android.permission.READ_MEDIA_IMAGES`
- `android.permission.READ_MEDIA_VIDEO`
- `android.permission.RECORD_AUDIO`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.google.android.c2dm.permission.RECEIVE`

## Review summary

Most reviewers report serious reliability and usability problems. The top issues are: push notifications not working, storage/camera permissions blocking video capture and license scanning, camera/license scanner failures (black screen), and repeated login/loading problems leading to instability and the need to reinstall. A smaller portion notes overall poor design and some UI frustrations. A few users mention gradual improvements and occasional positive feedback, but major functionality problems remain the dominant theme.

### Pros

- App has improved since first release.
- Some users say the app is good.
- Some users say the app is great.

### Cons

- Push notifications do not work consistently.
- Storage and camera permission issues prevent video capture and license scanning.
- Camera/license scanner often fails (black screen or unusable).
- Login and loading issues prevent access (will not load).
- Frequent need to reinstall the app to function properly.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.elead.fdcrmpro)