Duoke

Duoke is a powerful AI-driven customer service platform designed specifically for e-commerce sellers managing multiple stores across diverse platforms such as Lazada, Shopee, TikTok, Tokopedia, and Facebook.

This intelligent system centralizes customer messages from multiple stores and platforms to streamline communications effectively. Key features include automated replies, order and payment reminders, real-time after-sales follow-ups, and 24/7 AI customer service support that helps to reduce workload by saving up to 70% of manpower. By addressing customer queries promptly and reducing post-sale order cancellations, Duoke enhances customer satisfaction, decreases complaint rates, and boosts conversion rates. Its automated operations provide sellers with efficient, anytime-anywhere management of their customer interactions and sales data in a centralized interface.