Reviews of HP PAY

By: Hindustan Petroleum Corporation Ltd.

List of user reviews and ratings for HP PAY

Total ratings

4.04 (Rating count: 79,682)

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Review summary

User reviews for HP PAY are mixed. Many praise the app as good with fast booking, but persistent issues undermine reliability: OTP delivery failures, login errors, unknown errors, lack of booking history and failed cancellations, weak customer support, and wallet/registration problems.

Pros

Overall good app and service (frequent 'good'/'very good app'/'good service' mentions)
Fast booking feature (fastbooking)
Positive user sentiment across reviews (mentions of 'nice','happy','mohat achha')

Cons

OTP/login issues (OTP not arriving)
Unknown errors during use and booking
Booking history not visible and cancellations not working
Poor customer support
Wallet issues and registration problems (can't use wallet money; phone not registered)

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User Reviews

Recent rating average: 2.50

All time rating average: 4.04

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42% (341)

Date	Author	Comment
2026-06-07	Ra*****	are bhai chalu nahin ho raha hai bhai open kyon nahin ho raha hai
are bhai chalu nahin ho raha hai bhai open kyon nahin ho raha hai
2026-06-07	So*****	5 years
5 years
2026-06-07	To*****	Gave 2 stars because they have paused the cashback rewards on fuel and LPG purchases. This was the best feature of the app. Please bring back the cashback soon."
Gave 2 stars because they have paused the cashback rewards on fuel and LPG purchases. This was the best feature of the app. Please bring back the cashback soon."
2026-06-07	A *****	Very poor experience. I am trying to update my registered mobile number, but whenever I click on "Change Mobile Number," the app goes blank and crashes. Customers are being directed to use the app for updates, but this basic functionality is not working. Please fix this issue and provide a web-based alternative.
Very poor experience. I am trying to update my registered mobile number, but whenever I click on "Change Mobile Number," the app goes blank and crashes. Customers are being directed to use the app for updates, but this basic functionality is not working. Please fix this issue and provide a web-based alternative.
2026-06-07	Sa*****	when new connections are not available then why you are letting people do the whole process only and giving prompt in the end that it can't be done online.
when new connections are not available then why you are letting people do the whole process only and giving prompt in the end that it can't be done online.
2026-06-06	Su*****	location not taking properly
location not taking properly
2026-06-06	Ka*****	afsana bano
afsana bano
2026-06-06	Ꭰҽ*****	Unable to order HP Gas using Rupay Prepaid Expense card by Tide. Whenever I enter details your merchant CC Avenue says please check card details. Also nowadays I'm unable to book LPG Gas for my mother by staying logged in with my phone number. Need to re login using lpg registered mobile number to book gas. Please fix my concern.
Unable to order HP Gas using Rupay Prepaid Expense card by Tide. Whenever I enter details your merchant CC Avenue says please check card details. Also nowadays I'm unable to book LPG Gas for my mother by staying logged in with my phone number. Need to re login using lpg registered mobile number to book gas. Please fix my concern.
2026-06-06	Sa*****	messaging feature is not good. tried to install 2nd time this app. still I am stuck with registration process
messaging feature is not good. tried to install 2nd time this app. still I am stuck with registration process
2026-06-06	Gi*****	v Good
v Good