# Backline

> Backline | Telehealth, Secure Messaging, and Care Collaboration

Canonical page: [https://chrome-stats.com/d/com.drfirst.akariobackline](https://chrome-stats.com/d/com.drfirst.akariobackline)

## Overview

- **ID:** `com.drfirst.akariobackline`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** DrFirst
- **Category:** MEDICAL
- **Downloads:** 26,742
- **Rating:** 3.69 / 5 (63 ratings)
- **Version:** 7.6.0
- **Last updated:** 2025-03-17
- **First published:** 2014-07-15
- **Publisher country:** US
- **Size:** 35 MB
- **Data as of:** 2026-09-06
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.drfirst.akariobackline)
- **Website:** [http://www.drfirst.com/products/backline/secure-texting-healthcare/](http://www.drfirst.com/products/backline/secure-texting-healthcare/)
- **Privacy policy:** [https://www.drfirst.com/backline-privacy-policy/](https://www.drfirst.com/backline-privacy-policy/)

## Description

Backline is an award-winning clinical communication platform designed to enhance healthcare delivery. It enables providers, patients, caregivers, and external clinicians to securely share health information in real-time via telehealth visits, secure messaging, and care team collaboration—all accessible on mobile devices.

Providers can initiate telehealth consultations with automatic encounter documentation, communicate securely with patients using HIPAA-compliant messages, and use features like caller ID masking for privacy. The platform supports patient-centered group chats, automated clinical workflow notifications, document distribution, e-signatures, and cross-organization messaging to streamline communication between healthcare facilities. Tailored solution packages are available for specific care settings, such as case management, EMS, hospice, behavioral health, and pharmacy.

Backline simplifies virtual visits without requiring patient app downloads or registrations. Providers send secure texts directly to patients’ phones, initiating HIPAA-compliant video and text sessions with automatic time-stamping for easy billing. By integrating secure texting, file sharing, and eForms, Backline is a comprehensive telemedicine and clinical communication solution helping providers improve care collaboration and streamline workflows.

## Rankings

- #386,327 — Overall

## Permissions and access

### Permissions

- `android.hardware.camera`
- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.BLUETOOTH_CONNECT`
- `android.permission.CALL_PHONE`
- `android.permission.CAMERA`
- `android.permission.DISABLE_KEYGUARD`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_DATA_SYNC`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_CONTACTS`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.USE_FULL_SCREEN_INTENT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.drfirst.akariobackline.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.google.android.c2dm.intent.RECIEVE`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.c2dm.permission.SEND`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`

## Review summary

Users appreciate Backline's ease of use, HIPAA compliance, and utility for healthcare communication and telehealth. However, multiple reviews highlight significant issues: lack of emoji support on Android, app instability including crashes and freezes, camera problems within the app, and inconsistent interface behavior such as poor screen rotation handling. Despite these drawbacks, the app remains valued for secure and effective communication in healthcare settings.

### Pros

- Easy to use and set up, making it a great solution for secure messaging in healthcare.
- Great for work communication and internal as well as external communication.
- HIPAA compliant, allowing secure communication with patients while keeping personal info private.
- Supports telehealth with stable video chat across multiple platforms.

### Cons

- Emoji support is lacking or not working properly on Android compared to iPhone.
- App stability issues such as frequent crashes, freezing, and loss of messages, particularly on Samsung devices.
- Problems with camera functionality, including inability to switch to front camera or take pictures within the app, especially on certain Android devices.
- Inconsistent app behavior with issues like screen rotation problems, malfunctioning pop-ups, and no dark theme option.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.drfirst.akariobackline)