# DEWA

> Welcome to the World of DEWA Smart Services.

Canonical page: [https://chrome-stats.com/d/com.dewa.application](https://chrome-stats.com/d/com.dewa.application)

## Overview

- **ID:** `com.dewa.application`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Dubai Electricity & Water Authority
- **Category:** BUSINESS
- **Downloads:** 816,240
- **Rating:** 3.45 / 5 (5,771 ratings)
- **Version:** 10.3.6
- **Last updated:** 2026-08-05
- **First published:** 2010-10-16
- **Publisher country:** AE
- **Size:** 110 MB
- **Data as of:** 2026-09-09
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.dewa.application)
- **Website:** [https://www.dewa.gov.ae](https://www.dewa.gov.ae/)
- **Privacy policy:** [https://www.dewa.gov.ae/en/security-and-policy-smart-app](https://www.dewa.gov.ae/en/security-and-policy-smart-app)

## Description

DEWA Smart App provides an interactive digital platform delivering integrated utility services for consumers, builders, suppliers and students. Designed to add sustainable value for all stakeholders, the app offers billing, account management, outage alerts, service requests and a bundle of innovative features that simplify how users interact with electricity and water services.

Now available on Wear OS smartwatches, DEWA brings essential services to your wrist. Access key features, receive real-time notifications and manage accounts on the go for a seamless, smarter experience anytime, anywhere.

## Rankings

- #76,523 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_BACKGROUND_LOCATION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.BLUETOOTH_CONNECT`
- `android.permission.BLUETOOTH_SCAN`
- `android.permission.CAMERA`
- `android.permission.DEVICE_POWER`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_PHONE_CALL`
- `android.permission.GET_ACCOUNTS`
- `android.permission.INTERNET`
- `android.permission.KILL_BACKGROUND_PROCESSES`
- `android.permission.MANAGE_OWN_CALLS`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.POST_PROMOTED_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.android.vending.CHECK_LICENSE`
- `com.dewa.application.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.gms.permission.DATA_CHANGED`
- `com.google.android.gms.permission.INTERNAL_BROADCAST`
- `com.google.android.gms.permission.NOTIFICATION_ACTION_DISMISS`
- `com.google.android.gms.wearable.permission.QUERY_ALL_PACKAGES`
- `com.google.android.providers.gsf.permission.READ_GSERVICES`
- `com.huawei.appmarket.service.commondata.permission.GET_COMMON_DATA`
- `com.huawei.wearable.permission.DEVICE_MANAGER`

## Review summary

User reviews cluster around persistent login and UAE Pass issues, broken move-in and payment flows, and app stability problems. Refunds and support responsiveness are also common complaints. A minority still praises the app as good or best and notes clear usage data, but recurring problems significantly affect the overall experience.

### Pros

- Overall positive sentiment: several reviewers describe the app as 'great', 'good', or the 'best'.
- Clear presentation of water and electricity usage data (informative usage metrics).
- Some users find the app easy to use.

### Cons

- Sign-in failures and UAE Pass integration problems (login issues)
- Move-in workflow often doesn’t work
- In-app payments are not working and linking accounts/addresses is blocked; refunds delayed
- App stability issues: freezes and crashes, especially after updates or on startup
- Poor customer support and slow/refunds handling (unresponsive chat/support)

## Similar extensions and apps

- [SEWA](https://chrome-stats.com/d/com.sewa) — 489,224 users, 4.35 / 5
- [DDA App](https://chrome-stats.com/d/dda.gov.ae) — 588 users
- [AlDawlia Boutique Developments](https://chrome-stats.com/d/com.aldawlia.arma.realestatemobile) — 116 users
- [Deyaar CM](https://chrome-stats.com/d/ae.deyaar.deyaarcm) — 2,718 users
- [amar AWAZ](https://chrome-stats.com/d/com.walton.amarawaz) — 125,304 users, 3.53 / 5
- [Etihad WE](https://chrome-stats.com/d/com.fewa.eService) — 396,831 users, 3.15 / 5
- [Al-Dawoodi](https://chrome-stats.com/d/dev.kiki.userapp.mcobiecf) — 50 users
- [Amwaj](https://chrome-stats.com/d/com.lamassu.Amwaj) — 1,770 users
- [ضمان](https://chrome-stats.com/d/com.grsia.mobile) — 66,481 users, 4.33 / 5
- [DEWAN SA](https://chrome-stats.com/d/com.dewan.dewancustomers) — 909 users
- [AWAZ](https://chrome-stats.com/d/com.walton.eapp) — 20,719 users

---

Source: [Chrome-Stats](https://chrome-stats.com/d/com.dewa.application)