Reviews of Xcite Online Shopping App
List of user reviews and ratings for Xcite Online Shopping App
Total ratings
3.26
(Rating count:
27,821)Review summary
Users of the Xcite Online Shopping App praise its product variety and occasional quick deliveries. However, the app suffers significant issues: unreliable delivery timing, poor customer service, frequent bugs affecting usability, inaccurate stock information, and lack of effective order tracking. These problems often lead to frustration over delayed or missing orders and difficulties managing purchases within the app.
Pros
- App offers a wide range of products including phones, household, beauty, gaming, and office supplies.
- Some users have had positive experiences with prompt delivery (e.g., express delivery within 2 hours).
- The app interface allows product searching and filtering attempts.
Cons
- Delivery service is unreliable and often delayed, with many complaints about missed specific delivery time windows.
- Customer service is unresponsive, slow, or ineffective in resolving issues such as refunds or cancellations.
- App performance is poor: buggy, crashes, issues with cart saving, filter resetting, and search functionality.
- Orders are often canceled without notification, or ordered products are out of stock despite being listed as available.
- Tracking orders is insufficient or unavailable, leading to difficulties in monitoring order status.
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User reviews
Recent rating average:
1.80
All time rating average:
3.26
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-25 |  | | Xcite has the Best phone and things also go to Xcite only!! |
| 2025-01-21 |  | | I bought something 3 days ago and have asked for delivery at a specific time between 5 pm and 9 pm. It's 10 pm and the delivery person keeps telling me I am coming in 10 mins. Really disappointing with the delivery service. Given a choice never going back to XCITE delivery.. if you cannot deliver please do not promise delivery during specific time!!!! |
| 2025-01-15 |  | | Worst service , don't order anything Better check another store I order before 10 days and paid But still I didn't get delivery Customer service is only waste of time |
| 2024-12-15 |  | | Excellent apps and osam services. |
| 2024-11-03 |  | | app has bad performance. it looks like more of a web page than an app |
| 2024-09-28 |  | | App not working properly on my galaxy flip6 when i add an item then go to cart keeps showing it's empty. |
| 2024-09-04 |  | | While clicking the apply filter button, it interferes with the notification bar at top and it won't click. Same with the search bar at front page. App now Looks like prototype. |
| 2024-08-16 |  | | never order anything online on this app! I ordered a watch which it showed was in stock but after i placed the order they told me that the watch is not avaliable anywhere. I had to talk to their terribly slow customer service to cancel my order and now i have to wait 7 days for a refund. It was supposed to be a gift but it was ruined by xcite apps pathetic maintenance. |
| 2024-07-02 |  | | I filter the requirements to be specific on the product, when I return back, I again have to fix the filter category again and again, why? Such nonsense, frustrating! And please make it to 'Remember by last position setting' configuration, it's frustrating to scroll again so down to see that same or similar product again, Absolute nonsense |
| 2024-06-04 |  | | this app is full of bugs... 1. item added in the cart arent saved. 2. cant filter the products if go back and come it gets stuck 3. website shows some specifications and app doesn't show. many more... to be honest it takes plenty of time to search needed products and we get frustrated 😠and leave the app. |
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