Reviews of GO / Taxi app for Japan
List of user reviews and ratings for GO / Taxi app for Japan
Total ratings
4.26
(Rating count:
40,561)Review summary
Pros
- Easy to use and navigate for foreigners in Japan
- Excellent driver experience, with polite and efficient service
- Drivers arrive quickly, often within 5 minutes
- App supports English, making it accessible for non-Japanese speakers
- Works well for finding real Japanese taxis, better than other apps like Uber
Cons
- Account setup issues, especially for foreign numbers and SIMs
- Unclear pricing with charges changing during rides
- Inconsistent notification settings and unwanted notifications
- Lack of messaging options with drivers, complicating communication
- Payment issues, particularly with certain credit cards leading to unexpected charges
Most mentioned
- Issues with account creation and region lock for foreign users
- Changing prices during or after rides causing frustration
- Overall satisfaction with driver interactions and service efficiency
- Concerns about privacy and data security after using the app
- Need for clearer communication channels with drivers, particularly for assistance with locating pickups
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
3.00
All time rating average:
4.26
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-28 |  | | If I have called a cab and can't run to a car in time, why not contact me? Why is the order canceled when I already come to the car? Can't the service be thought out for the convenience of the customers? Or only drivers are important? |
| 2025-01-22 |  | | Cant sign up. It claims im not in Japan while im literally sitting in Tokyo with other apps recognizing me in Japan. Why is this even region locked? |
| 2025-01-20 |  | | Incorporate into daily life, a person w/ high intelligence, this is when most people needs, where domain feel so good & call listening together we can work best in our life. Wonderful thinking generally drive, exercise of mind. Safely and good peace it to final a good job, working. Its great for general drive many manipulation do well. We know chemical action..... |
| 2025-01-16 |  | | Outstanding app! Easy to use and a must-have for any foreigner traveling to Japan! |
| 2024-12-29 |  | | Better than Uber. Easy to use. Fetches real Japanese taxis. A must to have and use whether on call or from the street. |
| 2024-12-17 |  | | This app was amazing. It helped so much on my trip to Japan. It was easy to use and to navigate. Not only that but all the drivers I interacted with were great. Next trip to Japan I will be sure to use this app when in need of taxi service. |
| 2024-12-14 |  | | When I am calling a car from the next corner, ig still counts reservation servicd fee. No way to cancel the car when it is late. No way to choosd the type of the car or reserve for two weeks in advance. |
| 2024-12-11 |  | | Proceed with caution if you have a credit card with Chase. Pay in cash or other means as both my Chase cards did not work. Was able to register the card, but payment could not be completed. |
| 2024-12-03 |  | | I decided to book a ride with Go taxi as the fare was 1690. I was charged 1790 upon finishing the ride. More than 12 hours later while in bed, i received notification from my bank of charges totalling 2190 by go taxi. I will report this as fraud if 1790 is not reversed. I chose fixed fare, and gotaxi showed 1690. This is highly unethical way of doing business as fees are not what it was. Use at your own risk. |
| 2024-12-03 |  | | I can't even create an account as my foreign sim won't receive a text message in this country. Won't let you use a VOIP provider like Google Voice either. So even with my dual sim phone, i either can't receive a text (ph number) or they won't allow me to use the number (us, Google Voice) As a tourist, I just want to get a taxi. Let us use email as a backup. |
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