# Tarjeta Transporte

> CRTM public transport ticket loading and reloading application

Canonical page: [https://chrome-stats.com/d/com.crtm.recarga](https://chrome-stats.com/d/com.crtm.recarga)

## Overview

- **ID:** `com.crtm.recarga`
- **Platform:** Android
- **Type:** Android app
- **Status:** Removed
- **Publisher:** Consorcio Regional de Transportes Madrid
- **Category:** TRAVEL\_AND\_LOCAL
- **Downloads:** 1,877,055
- **Rating:** 2.79 / 5 (5,964 ratings)
- **Version:** 3.0.29
- **Last updated:** 2025-07-24
- **First published:** 2019-01-28
- **Size:** 12 MB
- **Data as of:** 2026-01-15
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.crtm.recarga)
- **Website:** [http://www.crtm.es](http://www.crtm.es/)
- **Privacy policy:** [https://www.crtm.es/proteccion-de-datos](https://www.crtm.es/proteccion-de-datos)

## Description

**Tarjeta Transporte** is a user-friendly Chrome extension designed for residents and visitors in Madrid to manage their public transport cards from the CRTM (Madrid Regional Transport Consortium). By utilizing NFC technology, users can effortlessly check the balance on their transport cards and recharge them directly through their mobile device.

The app enables users to register their bank cards for quick payments and see their recent invoices for transparency. Key features include easy card balance checks, ticket recharges, bank card management, and access to important usage conditions. To use the extension, ensure your device has NFC support, an active internet connection, and compatibility with the app. With straightforward steps and bank-approved payment authentication, Tarjeta Transporte offers a secure, hassle-free way to keep your Madrid public transportation cards topped up and ready to use.

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.INTERNET`
- `android.permission.NFC`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.crtm.recarga.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`

## Review summary

Many reviews highlight critical reliability problems: frequent payment/top‑up failures and app crashes, refunds delays and double charges, and NFC/card read issues that prevent recharges or use at turnstiles. Some users report long-standing reliability, successful recharges, and occasional helpful guidance, but overall the experience is inconsistent. Reporting portals are often unusable, and device compatibility (e.g., Samsung) adds to the frustration. The core top‑up feature remains fragile for a large portion of users.

### Pros

- Recharge/top‑up feature works for some users (positive experiences recharging the transit card).
- The app has been reliable for some users over time (e.g., “never failed” for a year).
- Ability to check the remaining fares/balance on the card is available for users.
- Some users report helpful guidance/resources and responsive support when issues arise.

### Cons

- Payment/top‑up attempts frequently fail or crash the app, leading to charges that aren’t reflected on the card.
- Refunds are slow and sometimes divided into delays or even missing, with reports of double charges and long wait times (around 72 hours).
- The card/NFC reader often fails to recognize the transport card, preventing top‑ups or use at turnstiles (including device-specific issues like on Samsung).
- The app crashes or shows errors (e.g., “Algo ha salido mal”) and pages fail to load, hindering usage and reporting problems.
- The incident/reporting portal and web links to report issues often don’t load, complicating support.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.crtm.recarga)