Reviews of Crocs

By: Crocs, Inc

List of user reviews and ratings for Crocs

Total ratings

3.35 (Rating count: 12,935)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Reviews show a mix of positives and stability issues. The most common problems are login/registration failures, checkout and payment barriers, and unreliable cart behavior that disrupts purchases. Refund delays and reported poor customer service add to frustration. Some users also note stock and price mismatches between the app and the website. Despite these issues, many users appreciate promos and a generally positive shopping experience when the app functions properly.

Pros

Overall positive sentiment and perceived reliability.
Frequent promotions and discounts are available in the app.
When the app loads, it is fast and easy to use.
Several reviews describe the app as great or reliable for online shopping.

Cons

Login/registration failures frequently prevent access.
Checkout and payment processes are often broken or blocked.
Shopping cart issues, including empty carts and failed cart generation.
Refund processing can be slow and customer service is unhelpful.
Stock and price information can be inconsistent between the app and the website.

Upgrade to see all 224 reviews

User Reviews

Recent rating average: 3.50

All time rating average: 3.35

Upgrade to see all 224 reviews

54% (122)

Date	Author	Comment
2026-06-06	Wi*****	best shose ever
best shose ever
2026-05-25	Pe*****	I love Literide! They are the most comfortable shoes. Thank you.
I love Literide! They are the most comfortable shoes. Thank you.
2026-05-25	ja*****	👍 👌!
👍 👌!
2026-05-24	Zo*****	what is the point of showing out of stock items - to waste time?? no good filters
what is the point of showing out of stock items - to waste time?? no good filters
2026-05-23	Ca*****	This app has become unusable. Tapping on anything often results in an error. It's best to rely solely on online alternatives. The cart shows 3 pairs of shoes, but the cart remains empty? Don't bother trying to fix this app.
This app has become unusable. Tapping on anything often results in an error. It's best to rely solely on online alternatives. The cart shows 3 pairs of shoes, but the cart remains empty? Don't bother trying to fix this app.
2026-05-22	TL*****	can't find stores in the Dallas Texas area... what?
can't find stores in the Dallas Texas area... what?
2026-05-21	Ho*****	can't open anything without errors. you can clearly see that I have two items in my cart but when I try to check out, it says it's empty. yet, there's a red #2 in the cart.
can't open anything without errors. you can clearly see that I have two items in my cart but when I try to check out, it says it's empty. yet, there's a red #2 in the cart.
2026-05-20	Ro*****	I like this app
I like this app
2026-05-20	Ka*****	Fun and user friendly
Fun and user friendly
2026-05-18	Ce*****	loveit
loveit