# HelloVan

> Application freight

Canonical page: [https://chrome-stats.com/d/com.creadia.hellovan](https://chrome-stats.com/d/com.creadia.hellovan)

## Overview

- **ID:** `com.creadia.hellovan`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** HelloVan Solutions SL
- **Category:** BUSINESS
- **Downloads:** 102,905
- **Rating:** 3.67 / 5 (789 ratings)
- **Version:** 2.2.3
- **Last updated:** 2026-04-14
- **First published:** 2017-10-18
- **Publisher country:** ES
- **Size:** 35 MB
- **Data as of:** 2026-09-06
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.creadia.hellovan)
- **Website:** [http://www.hellovan.es](http://www.hellovan.es/)
- **Privacy policy:** [https://hellovan.web.app/privacidad.html](https://hellovan.web.app/privacidad.html)

## Description

HelloVan simplifies transporting and assembling your IKEA purchases by connecting you with verified professional carriers, known as Vanners. Each Vanner has a verified profile, including vehicle details and customer ratings, fostering a trustworthy community. With HelloVan's automatic price calculator based on distance and purchase amount, you can quickly estimate delivery and assembly costs.

Choose between the RESERVE service to book a delivery slot for the next day or the NOW (Express) option for immediate transport based on carrier proximity. The user-friendly map feature helps locate delivery addresses effortlessly. Experience a new, economical, and social way to shop at IKEA through HelloVan's platform that emphasizes fast, comfortable services backed by people-to-people relationships.

## Rankings

- #217,698 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.creadia.hellovan.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.google.android.providers.gsf.permission.READ_GSERVICES`

## Review summary

Users appreciate HelloVan's professional, timely, and high-quality delivery and furniture installation services, expressing satisfaction with staff and overall service. However, the app itself faces significant challenges: technical bugs, poor usability, inability to modify orders, and unclear service area info. Communication gaps also cause frustration, especially around delays and customer contact. Despite app shortcomings, the service quality and staff professionalism stand out as major positives in user feedback.

### Pros

- Excellent and professional customer service with helpful and friendly staff.
- Timely and efficient delivery and installation services, including furniture assembly.
- Clean and careful handling of items, with removal of packaging after delivery.
- Good communication and follow-up from the customer service team when reachable.
- Highly recommended by users for the quality of service and professionalism.

### Cons

- The app has technical issues such as failing to load delivery addresses and crashing on newer Android devices.
- No ability to modify orders once submitted via the app, causing user frustration.
- Poor communication in some cases, with lack of phone responses and updates on delays.
- Limited service area coverage not clearly indicated during sign-up, leading to wasted sign-ups in unsupported cities.
- Difficulties in using the app, including painful sign-up processes and inability to complete key tasks inside the app.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.creadia.hellovan)