# ServiceMax Zinc

> Zinc connects technicians with the people and information they need

Canonical page: [https://chrome-stats.com/d/com.cotap.android](https://chrome-stats.com/d/com.cotap.android)

## Overview

- **ID:** `com.cotap.android`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** ServiceMax Zinc
- **Category:** BUSINESS
- **Downloads:** 66,433
- **Rating:** 3.30 / 5 (437 ratings)
- **Version:** 14.2.0
- **Last updated:** 2026-08-20
- **First published:** 2014-02-21
- **Publisher country:** US
- **Size:** 82 MB
- **Data as of:** 2026-09-12
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.cotap.android)
- **Website:** [https://www.ptc.com/en/products/servicemax](https://www.ptc.com/en/products/servicemax)
- **Privacy policy:** [https://www.ptc.com/en/documents/policies/privacy](https://www.ptc.com/en/documents/policies/privacy)

## Description

ServiceMax Zinc is a real-time communication platform designed specifically for service technicians. It connects field technicians instantly with the experts and information they need to complete jobs quickly and accurately, reducing mean time to repair and enhancing customer satisfaction. The platform offers hotline bots to bypass call center queues, broadcast messages tailored by role or location, and rich team communication through text, voice, and video, all integrated with ServiceMax records.

Security and privacy are paramount, with military-grade encryption, customer data ownership, multi-factor authentication, and compliance with data protections. By replacing non-compliant consumer apps, ServiceMax Zinc ensures service teams have a powerful, easy-to-use, and secure communication tool tailored to their operational needs, improving employee engagement and operational efficiency.

## Rankings

- #265,310 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.BLUETOOTH`
- `android.permission.BLUETOOTH_ADMIN`
- `android.permission.BLUETOOTH_CONNECT`
- `android.permission.CALL_PHONE`
- `android.permission.CAMERA`
- `android.permission.DOWNLOAD_WITHOUT_NOTIFICATION`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.MANAGE_OWN_CALLS`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_APP_BADGE`
- `android.permission.READ_MEDIA_AUDIO`
- `android.permission.READ_PHONE_NUMBERS`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.anddoes.launcher.permission.UPDATE_COUNT`
- `com.cotap.android.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.htc.launcher.permission.READ_SETTINGS`
- `com.htc.launcher.permission.UPDATE_SHORTCUT`
- `com.huawei.android.launcher.permission.CHANGE_BADGE`
- `com.huawei.android.launcher.permission.READ_SETTINGS`
- `com.huawei.android.launcher.permission.WRITE_SETTINGS`
- `com.majeur.launcher.permission.UPDATE_BADGE`
- `com.oppo.launcher.permission.READ_SETTINGS`
- `com.oppo.launcher.permission.WRITE_SETTINGS`
- `com.sec.android.provider.badge.permission.READ`
- `com.sec.android.provider.badge.permission.WRITE`
- `com.sonyericsson.home.permission.BROADCAST_BADGE`
- `com.sonymobile.home.permission.PROVIDER_INSERT_BADGE`
- `me.everything.badger.permission.BADGE_COUNT_READ`
- `me.everything.badger.permission.BADGE_COUNT_WRITE`

## Review summary

Multiple users report that recent updates to ServiceMax Zinc have caused frequent crashes, lag, and usability issues. Logging in problems are common, especially with Salesforce integration. Notifications have become annoying, and some features like deleting messages are missing. Despite these issues, the app enables communication in restricted regions and integrates with Salesforce, which are its key strengths.

### Pros

- Allows communication in regions where other apps (like WhatsApp calling) are banned.
- Integration with Salesforce for business communication.
- Supports sending photos in conversations.

### Cons

- Frequent app crashes, especially after recent updates.
- App becomes slow, laggy, and difficult to operate after updates.
- Problems logging in, particularly with Salesforce and email acceptance issues.
- Notification handling has worsened, with notifications sent per message rather than per thread.
- Limited functionality for managing messages, e.g., cannot delete messages, only archive them.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.cotap.android)