Commerzbank photoTAN

Name: Commerzbank photoTAN
Rating: 4.36 (81175 reviews)
Author: Commerzbank A.G.

The photoTAN app: Commerzbank's convenient and free TAN procedure.

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The Commerzbank photoTAN app provides customers with an innovative and secure method to verify and approve online and mobile banking transactions through Transaction Authentication Numbers (TANs). Featuring both push notification approvals and a scanning function for TAN generation, it makes banking fast, convenient, and safe.

Users receive instant push messages for new orders and can approve transactions with a single click. Alternatively, using the scan function, customers capture a colorful mosaic graphic displayed in online banking to quickly generate a TAN. The app incorporates robust security measures including runtime hardware and software checks to protect against attacks, requiring necessary permissions to function properly. It supports full digital activation via VideoIdent and is free to use. For those who prefer, the app also works offline for transaction approvals. Explore the new standard of secure online banking with Commerzbank's photoTAN app.

Financial Services Privacy & Security Productivity SaaS

By:

Downloads:

Rating:

Version:

12.0.0 Last updated: 2024-12-03

Version code:

81980

Creation date:

2012-11-30

Permissions:

android.permission.ACCESS_NETWORK_STATE
android.permission.CAMERA
android.permission.FOREGROUND_SERVICE
android.permission.INTERNET
android.permission.POST_NOTIFICATIONS
android.permission.USE_BIOMETRIC
android.permission.USE_FINGERPRINT
android.permission.VIBRATE
com.commerzbank.photoTAN.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
com.google.android.c2dm.permission.RECEIVE

Size:

34.72M

Email:

mo*****@commerzbank.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Updated:

17 hours ago

Ranking

# 23,379 ▲ 61

User reviews

Users report frequent crashes, activation issues requiring physical letters, and inability to log in or complete transactions. The app's reliance on postal activation letters and lack of fallback methods frustrates users, especially overseas clients. Although the app is secure and intuitive when functioning properly, many find the process outdated and cumbersome. Biometric login is available but sometimes problematic without proper phone settings. Customer support is described as unhelpful, amplifying negative experiences.

Pros

When the app works, it is efficient and intuitive to use.
The app provides secure transactions with photoTAN authentication.
Biometric login is supported and can be configured properly with correct phone settings.
The scanning process is streamlined and works swiftly once permissions are given.

Cons

The app frequently crashes or freezes, often requiring reinstallation and reactivation with a physical activation letter.
Activation issues are common, with activation letters expiring and no digital fallback methods available, forcing users to wait for postal mail.
App crashes and bugs prevent users from logging in or completing transactions, leading to severe inconvenience.
Poor customer support and very slow response times exacerbate user frustration.
The app requires a secondary device for scanning photoTAN codes, which is inconvenient and outdated in modern banking.

Recent reviews

All of a sudden the app stopped working permanently. While trying to reinstall it, I was asked for a new activation letter, which (the old letter didn't work, app says it expired). In result, I effectively lost access to my bank account for an unknown period of time, as now I need to send a letter to the bank by post and wait for their letter (only to install the app, hoping it will start working afterwards).

Anton K, 2025-01-27

App no longer working on my Samsung Galaxy - just crashes! Edited: reinstalled on the Galaxy and on a Huawei device. Only to find my TAN activation letter has expired... Please note that this whole process is a royal pain, and now another 4 days to wait for a new letter, helpful this is not. IT WAS WORKING FINE so WHY...???