# Citibox, get your parcels

> With Citibox you can receive your parcels at home, without having to be at home.

Canonical page: [https://chrome-stats.com/d/com.citibox.android](https://chrome-stats.com/d/com.citibox.android)

## Overview

- **ID:** `com.citibox.android`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** CITIBOX smart services
- **Category:** PRODUCTIVITY
- **Downloads:** 395,382
- **Rating:** 4.80 / 5 (36,755 ratings)
- **Last updated:** 2026-07-31
- **First published:** 2026-07-31
- **Publisher country:** ES
- **Data as of:** 2026-09-12
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.citibox.android)
- **Website:** [https://www.citibox.com](https://www.citibox.com/)
- **Privacy policy:** [https://citibox.com/es/privacy/user](https://citibox.com/es/privacy/user)

## Description

Citibox is an innovative Chrome extension designed to streamline your parcel deliveries by integrating with smart parcel lockers installed in your residential building. With Citibox, you no longer need to be home to receive online purchases — packages are securely stored in lockers accessible 24/7, ensuring safe, contactless, and confidential delivery.

Key features include insurance coverage up to £1,000 for your parcels, universal compatibility with all shipping companies, real human customer support, and full traceability of deliveries. Simply register on the Citibox app, indicate your building's Citibox address when shopping online, and receive notifications with locker details when your package arrives. Citibox offers a free service making your online shopping experience convenient and worry-free. Currently installing lockers in London, Madrid, and Barcelona, Citibox is transforming how residents receive parcels worldwide.

## Rankings

- #112,992 — Overall

## Review summary

Users find Citibox very useful and convenient for parcel delivery when not at home, appreciating its ease of use and security. However, multiple reviews mention slow app performance and bugs that prevent package loading. Many users express frustration with frequent notifications and the lack of direct customer support within the app. Issues with password creation and occasional functionality failures are also noted. Overall, while the service is valued, there are consistent app-related problems affecting user experience.

### Pros

- Very useful and convenient for receiving parcels when not at home
- Easy and user-friendly interface
- Good customer support experience for some users
- Secure method to keep Amazon orders safe and accessible
- Highly recommended and useful service

### Cons

- App is slow and sometimes fails to load package information after updates
- Repeated and frequent notifications that users find annoying
- Issues with app functionality causing inability to view or open packages
- Customer support can be limited to FAQs rather than direct assistance in app
- Difficulty in creating passwords due to unclear validation

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.citibox.android)