# CEQUENS

> OCC platform to manage customer requests from all channels in one mobile app

Canonical page: [https://chrome-stats.com/d/com.cequens.app](https://chrome-stats.com/d/com.cequens.app)

## Overview

- **ID:** `com.cequens.app`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Cequens FZE
- **Category:** BUSINESS
- **Downloads:** 434
- **Version:** 1.2.12
- **Last updated:** 2026-10-04
- **First published:** 2025-10-22
- **Publisher country:** GB
- **Size:** 21 MB
- **Data as of:** 2026-10-28
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.cequens.app)
- **Website:** [https://www.cequens.com/](https://www.cequens.com/)
- **Privacy policy:** [https://www.cequens.com/privacy-policy](https://www.cequens.com/privacy-policy)

## Description

CEQUENS 1Box - Your Complete OCC Mobile Solution<br>Transform how you manage customer requests with CEQUENS 1Box, the comprehensive Omnichannel Contact Center (OCC) mobile app that unifies all customer communications into one powerful platform.<br>📱 Complete OCC Platform in Your Pocket<br>CEQUENS 1Box brings enterprise-grade omnichannel contact center capabilities to your mobile device, enabling agents to manage, track, and resolve customer requests from anywhere. No more missed inquiries or delayed responses - handle every customer request professionally and efficiently.<br>🎯 Streamlined Request Management:<br><br>Unified Request Inbox - Manage all incoming customer requests from WhatsApp Business, Instagram Direct, Facebook Messenger, and web chat in one centralized location<br>Smart Request Routing - Automatically categorize and prioritize customer requests based on urgency, type, and channel<br>Request Tracking System - Monitor request status from initial contact to resolution with complete visibility<br>Multi-Channel Request Handling - Seamlessly manage customer requests across all digital channels without switching apps<br>Request History &amp; Context - Access complete conversation history and customer context for informed request resolution<br><br>⚡ Core OCC Features:<br><br>Intelligent Request Distribution - AI-powered routing ensures requests reach the right agent instantly<br>Request Prioritization - Automatically identify and escalate urgent customer requests<br>Collaborative Request Resolution - Tag team members and collaborate on complex customer requests<br>Request Analytics - Track response times, resolution rates, and request patterns<br>Automated Request Responses - AI-suggested replies for common customer requests<br>Multi-Language Request Support - Handle customer requests in any language with built-in translation<br><br>🔧 Request Management Capabilities:<br>✓ Service Requests - Process customer service inquiries and support tickets<br>✓ Order Requests - Manage purchase inquiries, modifications, and cancellations<br>✓ Information Requests - Provide instant responses to product and service questions<br>✓ Complaint Management - Track and resolve customer complaints efficiently<br>✓ Appointment Requests - Schedule and manage customer appointments<br>✓ Technical Support Requests - Handle troubleshooting and technical assistance

## Rankings

- #1,490,585 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_MEDIA_AUDIO`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.android.vending.CHECK_LICENSE`
- `com.cequens.app.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.cequens.app)