# CareFirst

> Manage your health insurance on mobile. The CareFirst way.

Canonical page: [https://chrome-stats.com/d/com.carefirst.cfmember](https://chrome-stats.com/d/com.carefirst.cfmember)

## Overview

- **ID:** `com.carefirst.cfmember`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** CareFirst Management Company, LLC
- **Category:** HEALTH\_AND\_FITNESS
- **Downloads:** 197,349
- **Rating:** 1.63 / 5 (915 ratings)
- **Version:** 4.21
- **Last updated:** 2026-01-30
- **First published:** 2013-03-11
- **Publisher country:** US
- **Size:** 90 MB
- **Data as of:** 2026-09-04
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.carefirst.cfmember)
- **Website:** [http://www.carefirst.com](http://www.carefirst.com/)
- **Privacy policy:** [https://member.carefirst.com/members/mandates-policies/members-privacy-policy.page](https://member.carefirst.com/members/mandates-policies/members-privacy-policy.page)

## Description

**CareFirst Mobile** empowers members to conveniently manage their health insurance on mobile devices. With this app, users can securely access personalized insurance details such as claims, deductibles, coverage information, and downloadable ID cards.

Additionally, the app helps locate nearby providers or urgent care centers, register for the secure member site "My Account," and manage account and communication preferences. Experience the CareFirst way to handle your health insurance quickly and securely from your mobile device.

## Rankings

- #160,123 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.CAMERA`
- `android.permission.GET_ACCOUNTS`
- `android.permission.INTERNET`
- `android.permission.READ_CALENDAR`
- `android.permission.READ_CONTACTS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.REORDER_TASKS`
- `android.permission.USE_FINGERPRINT`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_CALENDAR`
- `android.permission.WRITE_CONTACTS`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.google.android.c2dm.permission.RECEIVE`

## Review summary

Overall, reviews depict CareFirst's Android app as unstable and difficult to use. Recurrent issues include authentication problems (no biometrics, 2FA each login, unreliable remember-me), slow performance and frequent freezes, and inability to access key content like digital insurance cards, EOBs, and PDFs. UI/UX problems appear as overlays and pop-ups blocking controls, plus status-bar/map UI that makes navigation frustrating. Data loading is inconsistent, with benefits sometimes shown as not covered or missing. Device compatibility is inconsistent. The result is a consistently negative user experience with urgent reliability and usability problems.

### Cons

- Persistent login/authentication problems: no biometric login, two-factor authentication required every time, and 'remember me' feature largely ineffective.
- Severe performance and stability issues: slow to load, laggy, unresponsive, freezes, crashes.
- Inability to access key documents and benefits: unable to download or view digital insurance cards, EOBs, or PDFs; benefits/coverage data not loading correctly.
- UI/UX/navigation blockers: overlays/pop-ups cover controls, top-status-bar issues preventing tapping; maps/results overlays render unusable.
- Inaccurate or missing coverage data: benefits show as not covered or fail to populate; membership information unavailable in the app.

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- [Keystone First Mobile](https://chrome-stats.com/d/com.ahc.ckfmobile) — 21,015 users, 3.23 / 5

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.carefirst.cfmember)