# Capital Blue Cross

> Capital Blue Cross Member App

Canonical page: [https://chrome-stats.com/d/com.capbluecross.app.release](https://chrome-stats.com/d/com.capbluecross.app.release)

## Overview

- **ID:** `com.capbluecross.app.release`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Capital Blue Cross
- **Category:** HEALTH\_AND\_FITNESS
- **Downloads:** 44,676
- **Rating:** 2.90 / 5 (87 ratings)
- **Version:** 21.0.0
- **Last updated:** 2026-09-10
- **First published:** 2020-07-29
- **Publisher country:** US
- **Size:** 21 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.capbluecross.app.release)
- **Website:** [https://www.capbluecross.com/](https://www.capbluecross.com/)
- **Privacy policy:** [https://www.capbluecross.com/wps/portal/cap/about/site-privacy](https://www.capbluecross.com/wps/portal/cap/about/site-privacy)

## Description

The Capital Blue Cross Member Mobile App provides members with convenient access to manage their health benefit plans anytime, anywhere. Designed for smartphones and tablets, it offers a user-friendly platform to review coverage details, check claims, find providers, and stay informed about your health benefits. With this app, Capital Blue Cross members can take control of their healthcare management on the go, streamlining access to important plan information and resources.

## Rankings

- #315,148 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.CALL_PHONE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.HIDE_OVERLAY_WINDOWS`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.capbluecross.app.release.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`

## Review summary

Users experience significant issues with the Capital Blue Cross app, including app launch failures, login and SSO problems, non-functional virtual care features, and a poor user interface with problematic navigation. While it allows printing ID cards and contains essential member features, many find the app buggy, slow, and inconvenient compared to prior or competing apps. Positive feedback is sparse and overshadowed by widespread user frustration.

### Pros

- Allows printing of ID cards
- Contains important features for members
- Provides virtual care services (when functional)

### Cons

- App fails to open or load, often stuck on splash screen or white screen
- Frequent login and single sign-on failures, including password acceptance issues
- Virtual care feature often fails or has permission issues
- Poor user interface with navigation problems (back button resets to home instead of previous page)
- App usability is hindered by lag, lack of biometric login, and reliance on web pages within the app

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.capbluecross.app.release)