CAINIAO - 让集运转运更简单

中国寄美国快至5日达，新用户送空运免首重专属优惠券

▶

Install Compare

CAINIAO APP由阿里巴巴旗下菜鸟网络开发，专为跨境网购包裹合单设计，支持淘宝、天猫、拼多多、京东等大型平台。覆盖美国、澳洲、加拿大、香港、新加坡、马来西亚和日本市场。

主要特色包括：中国寄美国空运最快仅需5个工作日送达，享受迟到赔付保障及送货上门服务；新用户专享空运免首重优惠券，免费体验超快空运服务；通过菜鸟专属集运仓下单，享受更优惠购物价格；仓储服务免费长达90天，支持多包裹合单，提供拆包降抛服务，省运费；包裹破损丢失享有最高5000元赔付保障，安全可靠；以及一对一专属客服管家，保障从购买到收货全流程的贴心服务。

App Shopping Productivity Transportation

By:

菜鳥

Downloads:

894,500 14.68K

Rating:

3.72

(6,151) 0.03

Version:

2.3.27 Last updated: 2025-07-07

Version code:

148

Creation date:

2024-04-29

Permissions:

MediaStore.Images.Media.EXTERNAL_CONTENT_URI
MediaStore.Images.Media.INTERNAL_CONTENT_URI
android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.ACCES_MOCK_LOCATION
android.permission.BLUETOOTH
android.permission.CAMERA
android.permission.CHANGE_CONFIGURATION

Size:

42.14MB

Email:

al*****@service.alibaba.com

URLs:

Full description:

Source:

Google Play Store

Data ingested on:

2025-07-08

Ranking

# 64,836 ▲ 453

User reviews

Users appreciate the convenient integration with Taobao, affordable prices, and accurate tracking. However, many complain about the app's instability, poor customer service, lost or delayed packages, and login/registration issues. Language barriers and misleading shipping promises add to the frustration. Overall, while the app offers useful features and good shipping rates, its unreliable performance and support cause significant user dissatisfaction.

Pros

Integration with Taobao and Xianyu makes shipping convenient and easy
Affordable shipping prices with frequent discounts and coupons
Accurate and timely package tracking updates
Good packaging and reasonable shipping fees
Customer service can be helpful and responsive in some cases

Cons

Unstable app performance with frequent loading errors and crashes
Poor customer service with slow or no response to issues, lacking proper case tracking
Packages getting lost or delayed in warehouses with no clear compensation process
Login and registration problems including code validation and language barriers
Misleading promises about shipping capabilities and issues with package weight charges

Recent reviews

Be careful when using their services. When a package lost in their warehouse, it may take months to find. I have an experience where there are 2 packages was lost in their warehouse and only 1 discovered lately. It is already more than a month. There is no respond on compensation. Their customer services just ask you to wait for 3 working days on and on.

Ch*****, 2025-01-15

Well they don't deliver my orders on time and they get another company to deliver my orders as Nd I don't like them cause I think there keeping some of my packages at there warehouse when there supposed to deliver my packages as soon as they come in so they get the big 1 star and if it were up to me I wouldn't ship with them at all