# B-Assist

> B-Assist is a mobile application from BULSTRAD LIFE VIENNA INSURANCE GROUP

Canonical page: [https://chrome-stats.com/d/com.bulstrad](https://chrome-stats.com/d/com.bulstrad)

## Overview

- **ID:** `com.bulstrad`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Bulstrad Life
- **Category:** MEDICAL
- **Downloads:** 142,371
- **Rating:** 2.00 / 5 (668 ratings)
- **Version:** 3.0.9
- **Last updated:** 2026-09-08
- **First published:** 2017-01-08
- **Publisher country:** BG
- **Size:** 13 MB
- **Data as of:** 2026-09-13
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.bulstrad)
- **Website:** [http://www.tbiinfo.eu](http://www.tbiinfo.eu/)
- **Privacy policy:** [https://www.bulstradlife.bg/politika-poveritelnost](https://www.bulstradlife.bg/politika-poveritelnost)

## Description

B-Assist is a free mobile application designed exclusively for clients of Bulstrad Life Vienna Insurance Group in Bulgaria. The app streamlines the management of Health Care insurance with features including online appointment scheduling, expense reimbursement submissions, and virtual ID card generation to identify clients easily. Users gain access to medical partner maps, quick queries about insurance coverage, and up-to-date info on claims and services used.

The latest update enhances functionality with appointment booking via the Superdoc platform, online consultations through Healee, and second medical opinions from international specialists for clients with the “Extra Care” package. It also enables online purchase of selected insurance products, installment payments for long-term insurance, and easy notifications of insurance events beyond Health Care. With improved design and fixed bugs, B-Assist ensures an efficient, user-friendly insurance experience tailored for Bulstrad Life customers.

## Rankings

- #187,670 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_ADSERVICES_CUSTOM_AUDIENCE`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.USE_CREDENTIALS`
- `android.permission.WAKE_LOCK`
- `com.bulstrad.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`

## Review summary

The B-Assist app faces multiple user criticisms, primarily about frequent crashes, login and registration difficulties, and poor usability. Users report issues with appointment booking, expense reimbursement submissions, and technical bugs such as notifications not working and UI elements being obscured. Photo upload size restrictions and slow processing times add to user frustration. Despite these problems, some find it useful for managing medical appointments and reimbursements. Overall, the app needs significant improvements in stability, user experience, and customer support to meet user expectations.

### Pros

- Some users found the app useful for booking appointments or managing expenses.
- The app allows searching for medical centers and requesting expense reimbursements.
- The app supports photo uploads for reimbursement claims.

### Cons

- App crashes frequently, especially during document uploads and expense submissions.
- Login issues persist, including errors about existing sessions and registration problems.
- App interface and features have usability problems: notifications don't work, text input is obscured, and map/list inconsistencies exist.
- Photo upload limits are too restrictive, forcing users to reduce image quality or use third-party tools.
- App performance is slow with long processing times, lack of feedback on errors, and occasional complete failures to load or open.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.bulstrad)