# BeyondTrust Rep Console

> Remotely view a customer’s or employee’s screen and control their computer.

Canonical page: [https://chrome-stats.com/d/com.bomgar.thinrep.android](https://chrome-stats.com/d/com.bomgar.thinrep.android)

## Overview

- **ID:** `com.bomgar.thinrep.android`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** BeyondTrust Corporation
- **Category:** BUSINESS
- **Downloads:** 63,796
- **Rating:** 2.76 / 5 (242 ratings)
- **Version:** 2.2.21-6221409e
- **Last updated:** 2026-04-08
- **First published:** 2012-01-10
- **Publisher country:** US
- **Size:** 5.29 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.bomgar.thinrep.android)
- **Website:** [https://www.beyondtrust.com/remote-support](https://www.beyondtrust.com/remote-support)
- **Privacy policy:** [https://www.beyondtrust.com/privacy-center/privacy-notice](https://www.beyondtrust.com/privacy-center/privacy-notice)

## Description

The BeyondTrust Rep Console Chrome extension empowers IT support technicians to remotely access and control desktops, laptops, or servers directly from their Android devices. It requires no pre-installed software on the customer’s side, simplifying support sessions. Key features include remote screen viewing, keyboard and mouse control, multitasking with multiple simultaneous sessions, real-time chat with end-users and peers, and the ability to invite other technicians to collaborate within a session.

Compatible with BeyondTrust Remote Support installations version 15.2.1 or higher with trusted CA-signed certificates, this tool streamlines troubleshooting and enhances team collaboration for efficient issue resolution. Ideal for IT professionals seeking flexible, mobile remote support capabilities.

## Rankings

- #270,645 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.AUTHENTICATE_ACCOUNTS`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_SPECIAL_USE`
- `android.permission.GET_ACCOUNTS`
- `android.permission.INTERNET`
- `android.permission.MANAGE_ACCOUNTS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.USE_CREDENTIALS`

## Review summary

BeyondTrust Rep Console's Android app receives criticism mainly for reliability and functionality issues including authentication failures, app crashes, and lack of essential features like terminal and file access. Users often experience problematic touch interactions requiring multiple clicks. However, the core service is praised, and some users find the app usable with some quirks. Developers' responsiveness to critical app crashes is noted positively. Overall, the app falls short of desktop capabilities and needs significant improvements to meet user needs on mobile devices.

### Pros

- The service itself is highly regarded and performs well on desktop platforms.
- The app has good speed when it works properly.
- The developers respond quickly to critical issues, as noted by a fast fix for a crash problem.
- Some users find the app generally usable despite quirks, compared to expectations for mobile remote desktop apps.

### Cons

- Frequent authentication issues, including SAML and connection timeouts, prevent successful login for many users.
- App stability problems such as crashes after clicking 'jump' or after system updates are common.
- The mobile app lacks key functionalities like terminal access, file access, proper touch controls, and monitoring features present on desktop.
- Poor touch input behavior requiring double clicks or multiple clicks, problems with single click responsiveness, and lack of intuitive controls frustrate users.
- No notifications or chat functionality for sessions inhibit usability for support tasks.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.bomgar.thinrep.android)