# BeyondTrust Support

> Download the BeyondTrust support client at the direction of your support rep

Canonical page: [https://chrome-stats.com/d/com.bomgar.thinclient.android](https://chrome-stats.com/d/com.bomgar.thinclient.android)

## Overview

- **ID:** `com.bomgar.thinclient.android`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** BeyondTrust Corporation
- **Category:** BUSINESS
- **Downloads:** 465,067
- **Rating:** 2.42 / 5 (406 ratings)
- **Version:** 2.2.25-a2ae6c3b
- **Last updated:** 2026-04-08
- **First published:** 2011-07-11
- **Publisher country:** US
- **Size:** 4.94 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.bomgar.thinclient.android)
- **Website:** [http://www.beyondtrust.com/remote-support](http://www.beyondtrust.com/remote-support)
- **Privacy policy:** [https://www.beyondtrust.com/privacy-center/privacy-notice](https://www.beyondtrust.com/privacy-center/privacy-notice)

## Description

BeyondTrust Support is a powerful Android client designed to enhance service desk capabilities and mobile productivity. With this extension, users can securely connect with remote support representatives who can view device screens in real-time, access system info, and even stream live video feeds to provide comprehensive assistance.

Key features include real-time screen sharing, BeyondTrust InSight live video streaming, and secure chat between users and support reps. The client is compatible with BeyondTrust installations version 19.1 or higher and supports trusted CA-signed certificates. Note that some features like File Transfer have been removed due to app restrictions. An optional Accessibility Service allows remote reps to interact with device gestures and input securely, ensuring efficient support without collecting personal data. Ideal for enhancing IT support workflows on Android mobile devices.

## Rankings

- #104,104 — Overall
- #7 — support

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_SURFACE_FLINGER`
- `android.permission.CAMERA`
- `android.permission.CAPTURE_VIDEO_OUTPUT`
- `android.permission.CLEAR_APP_USER_DATA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION`
- `android.permission.FOREGROUND_SERVICE_SPECIAL_USE`
- `android.permission.GET_ACCOUNTS`
- `android.permission.INJECT_EVENTS`
- `android.permission.INTERNET`
- `android.permission.KILL_BACKGROUND_PROCESSES`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.QUERY_ALL_PACKAGES`
- `android.permission.READ_CONTACTS`
- `android.permission.READ_FRAME_BUFFER`
- `android.permission.READ_PHONE_NUMBERS`
- `android.permission.READ_PHONE_STATE`
- `android.permission.READ_PROFILE`
- `android.permission.REAL_GET_TASKS`
- `android.permission.WAKE_LOCK`
- `com.bomgar.thinclient.android.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.samsung.android.knox.permission.KNOX_REMOTE_CONTROL`

## Review summary

Reviews for BeyondTrust Support Android are mixed. Many users praise responsive support and the app’s usefulness for remote sessions. However, Android-specific issues are common, including crashes, screen-sharing failures, hostname errors, and device-model inconsistency. Uninstall and deactivation are repeatedly difficult, with multiple steps required. There are concerns about cross-platform parity and slow feature responses. A few reviews even label the app as fraudulent. Overall, the Android experience lags behind other platforms despite some positive support experiences.

### Pros

- Support quality and responsiveness (patient, helpful technicians)
- Good for remote sessions and communication
- Positive impressions from some users about performance on non-Android platforms (Apple/Windows)

### Cons

- Android compatibility and stability issues (crashes, screen-sharing failures, hostname errors)
- Uninstall/deactivation friction (difficulty deactivating or deleting, lengthy uninstall steps)
- Cross-platform support gaps and parity delays (iOS feature removals, slow responses)
- Fraud/scam concerns raised by some reviewers

## Similar extensions and apps

- [BeyondTrust Rep Console](https://chrome-stats.com/d/com.bomgar.thinrep.android) — 63,796 users, 2.76 / 5
- [BeyondTrust Jump Client](https://chrome-stats.com/d/com.bomgar.thinpin.android) — 13,042 users, 2.60 / 5
- [BeyondTrust Access Console](https://chrome-stats.com/d/com.bomgar.thinacc.android) — 19,516 users, 4.00 / 5
- [NetSupport Manager Client](https://chrome-stats.com/d/com.netsupportsoftware.manager.client) — 10,946 users
- [ScreenConnect](https://chrome-stats.com/d/com.screenconnect.androidclient) — 620,233 users, 1.99 / 5
- [ScreenMeet Support](https://chrome-stats.com/d/com.projector.screenmeet.support) — 56,765 users, 3.87 / 5
- [TSplus Remote Support](https://chrome-stats.com/d/net.tsplus.remotesupport) — 4,374 users
- [SimpleRemote Remote Support](https://chrome-stats.com/d/com.avakiam.simpleremote) — 6 users
- [Beyond Wireless Connect](https://chrome-stats.com/d/com.beyondWireless.connect.droid) — 142 users
- [Mobile Support - AnySupport](https://chrome-stats.com/d/net.koino.anysupportMobile) — 175,025 users
- [ezMobile - Remote Support](https://chrome-stats.com/d/com.midassoft.ezmobileandroid) — 30,024 users

---

Source: [Chrome-Stats](https://chrome-stats.com/d/com.bomgar.thinclient.android)