# British Gas

> Keep tabs on your energy account, book an engineer, and more with our app.

Canonical page: [https://chrome-stats.com/d/com.bgmobilenga](https://chrome-stats.com/d/com.bgmobilenga)

## Overview

- **ID:** `com.bgmobilenga`
- **Platform:** Android
- **Type:** Android app
- **Status:** Removed
- **Publisher:** British Gas Trading Ltd.
- **Category:** HOUSE\_AND\_HOME
- **Downloads:** 3,275,402
- **Rating:** 3.17 / 5 (77,930 ratings)
- **Version:** 2.35.0
- **Last updated:** 2024-03-27
- **First published:** 2019-08-15
- **Size:** 81 MB
- **Data as of:** 2025-08-14
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.bgmobilenga)
- **Website:** [http://www.britishgas.co.uk](http://www.britishgas.co.uk/)
- **Privacy policy:** [https://www.britishgas.co.uk/privacy-policy.html](https://www.britishgas.co.uk/privacy-policy.html)

## Description

The British Gas Chrome extension lets you effortlessly manage your home energy needs. With this app, you can book engineers for repairs or annual boiler services, even if you don't have cover. Track and manage appointments, submit meter readings for accurate billing, and top up your smart pre-pay meter. The app provides handy notifications and reminders to keep you informed.

Securely view and pay your bills, monitor your spending with energy budgets, and chat with advisers for assistance. You can also buy HomeCare cover to protect against unexpected repair bills and switch energy tariffs directly. For enhanced features like live energy usage monitoring, a Trio II Smart Energy Monitor is required. The app is continuously updated to enhance convenience and usability, ensuring a seamless energy management experience.

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CAMERA`
- `android.permission.FLASHLIGHT`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_CALENDAR`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_CALENDAR`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `android.provider.Settings.ACTION_APPLICATION_DETAILS_SETTINGS`
- `com.bgmobilenga.permission.C2D_MESSAGE`
- `com.fingerprints.service.ACCESS_FINGERPRINT_MANAGER`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.samsung.android.providers.context.permission.WRITE_USE_APP_FEATURE_SURVEY`

## Review summary

Many users appreciate the convenience of topping up energy remotely using the British Gas app. However, significant issues include inaccurate or outdated balance displays, slow updates to smart meters after top-ups, and frequent app crashes or login problems. The app often fails to alert users to low credit, risking loss of power, and the user interface is criticized for being unintuitive and lacking important features. Despite its potential usefulness, reliability and synchronization problems greatly reduce user satisfaction.

### Pros

- Allows topping up energy credit remotely without visiting a shop.
- Useful for convenience when it works correctly.
- Supports both gas and electric meters for topping up.
- Enables management of prepaid energy accounts via mobile device.

### Cons

- App often fails to sync correctly with smart meters, showing inaccurate or outdated balances.
- Top ups frequently do not immediately reflect on smart meters, requiring manual entry of codes.
- App performance issues include slow loading, frequent crashes, and login problems.
- Lacks low credit warnings, leading to unexpected loss of power.
- Interface is difficult to navigate; lacks useful features like auto top-up or real-time usage data.

## Similar extensions and apps

- [British Gas](https://chrome-stats.com/d/uk.co.britishgas.bgmobilenep) — 1,734,128 users, 2.31 / 5
- [Berkshire Gas](https://chrome-stats.com/d/com.avangrid.bgccustomer) — 5,936 users, 4.43 / 5
- [Home Energy](https://chrome-stats.com/d/com.redfishuk.het.app.dev) — 6,273 users
- [The Boiler App](https://chrome-stats.com/d/com.mrreactive.theboilerapp) — 89 users
- [BPower Energia&Gas](https://chrome-stats.com/d/it.bpowerenergia.mobile) — 1,151 users
- [COGEME ENERGIA](https://chrome-stats.com/d/com.cogeme.wattsdat.droid) — 432 users
- [My Bord Gáis Energy](https://chrome-stats.com/d/ie.bordgaisenergy.bgeandroidapp) — 167,809 users
- [ScottishPower - Your Energy](https://chrome-stats.com/d/uk.co.scottishpower) — 2,207,902 users, 5.00 / 5
- [B&D Energy](https://chrome-stats.com/d/com.sycous.bdenergy) — 56 users
- [Enjoy Energy](https://chrome-stats.com/d/it.enjoyenergy.app) — 2,611 users
- [Bromford Energy Insights](https://chrome-stats.com/d/io.eliq.bromford) — 14 users

---

Source: [Chrome-Stats](https://chrome-stats.com/d/com.bgmobilenga)