# BlueCare

> BlueCare, a Louisiana Blue service, lets you see doctors online 24/7

Canonical page: [https://chrome-stats.com/d/com.bcbsla.android.bluecare](https://chrome-stats.com/d/com.bcbsla.android.bluecare)

## Overview

- **ID:** `com.bcbsla.android.bluecare`
- **Platform:** Android
- **Type:** Android app
- **Status:** Removed
- **Publisher:** Louisiana Health Service and Indemnity Company
- **Category:** MEDICAL
- **Downloads:** 24,949
- **Rating:** 4.52 / 5 (257 ratings)
- **Version:** 15.10.00.000
- **Last updated:** 2025-02-04
- **First published:** 2016-09-23
- **Size:** 44 MB
- **Data as of:** 2025-11-30
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.bcbsla.android.bluecare)
- **Website:** [http://www.bluecarela.com/](http://www.bluecarela.com/)
- **Privacy policy:** [https://www.americanwell.com/privacy-policy/](https://www.americanwell.com/privacy-policy/)

## Description

BlueCare is a convenient telemedicine service by Blue Cross and Blue Shield of Louisiana, providing 24/7 access to doctors online. With BlueCare, you can consult a doctor anytime and anywhere directly from your phone or tablet without needing an appointment, saving you time and money by avoiding unnecessary trips to the ER or urgent care.

This service covers common non-emergency illnesses such as sinus infections, allergies, rashes, bladder infections, and the common cold. You can ask questions about medications, receive prescriptions, and choose from a list of available BlueCare doctors online. The app also simplifies the login process by saving your member ID information on first use. Powered by American Well, BlueCare ensures quality telemedicine service exclusively for Blue Cross and Blue Shield of Louisiana members. Note: Telehealth is not for emergencies; call 911 if you have an emergency.

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_LOCATION_EXTRA_COMMANDS`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.BLUETOOTH`
- `android.permission.BLUETOOTH_ADMIN`
- `android.permission.BLUETOOTH_CONNECT`
- `android.permission.BROADCAST_STICKY`
- `android.permission.CAMERA`
- `android.permission.GET_TASKS`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.NFC`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.READ_MEDIA_IMAGES`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECORD_AUDIO`
- `android.permission.REORDER_TASKS`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.bcbsla.android.bluecare.permission.C2D_MESSAGE`
- `com.facebook.katana.provider.ACCESS`

## Review summary

Users appreciate the app's convenience, ease of use, professional doctors, and cost savings compared to urgent care, especially during the pandemic. However, common issues include app instability with errors and freezing, unexpected or excessive charges, limited prescription capabilities, occasional video/audio problems, and misleading availability claims. Overall, it offers a useful alternative for non-emergency medical care but requires improvements in reliability and transparency.

### Pros

- Convenient and easy to use from home without needing to visit a clinic.
- Allows quick access to doctors, often faster than traditional appointments or urgent care.
- Doctors are professional, thorough, and provide helpful care and prescriptions.
- Cost-effective for those with insurance, sometimes much cheaper than urgent care visits.
- Especially useful during the COVID-19 pandemic to avoid exposure to sick patients.

### Cons

- App frequently freezes or shows error messages preventing sign-in or usage.
- Charges are sometimes higher than expected or confusing, with reports of overcharging.
- Some medications are not prescribed through the app, causing frustration for users needing certain treatments.
- Video and audio quality can be inconsistent, causing issues during consultations.
- Not truly available 24/7 as advertised, leading to wait times or unavailability.

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- [SmartCare - Online Doctors App](https://chrome-stats.com/d/health.smartcare.patient) — 1,523 users

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.bcbsla.android.bluecare)