# Pure Chat - Live Website Chat

> The easiest & fastest way to add live chat to your website.

Canonical page: [https://chrome-stats.com/d/com.axosoft.PureChat](https://chrome-stats.com/d/com.axosoft.PureChat)

## Overview

- **ID:** `com.axosoft.PureChat`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Ruby Receptionists
- **Category:** BUSINESS
- **Downloads:** 365,015
- **Rating:** 3.62 / 5 (2,775 ratings)
- **Version:** 4.006
- **Last updated:** 2025-11-03
- **First published:** 2014-04-21
- **Publisher country:** US
- **Size:** 26 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.axosoft.PureChat)
- **Website:** [https://www.purechat.com](https://www.purechat.com/)
- **Privacy policy:** [https://purechat.com/privacy-policy/](https://purechat.com/privacy-policy/)

## Description

Pure Chat is the simplest and fastest way to add live chat functionality to your website. It enables instant, real-time communication with visitors and customers, helping you answer their questions during crucial moments — whether they are first-time visitors or returning customers with inquiries about recent purchases. 

With multiple live chat plans available, you can easily integrate Pure Chat by adding a snippet to your website. The companion mobile app allows you to chat from anywhere, receive timely notifications for new visitor interactions, update your availability, and access chat histories. This ensures seamless customer engagement and support on the go. For more details and to explore pricing options, visit [Pure Chat's official site](https://purechat.com).

## Rankings

- #117,935 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.GET_ACCOUNTS`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_MEDIA_AUDIO`
- `android.permission.READ_MEDIA_IMAGES`
- `android.permission.READ_MEDIA_VIDEO`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.axosoft.PureChat.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.axosoft.PureChat.permission.C2D_MESSAGE`
- `com.axosoft.PureChat.permission.MAPS_RECEIVE`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.google.android.providers.gsf.permission.READ_GSERVICES`

## Review summary

Users appreciate Pure Chat for its easy setup, user-friendly interface, and effective communication features. However, recurring issues with notifications, app crashes, and frequent automatic logouts hinder usability. Many users experience missed chat notifications unless the app is actively open, leading to lost customer interactions. Support responsiveness varies, with some users reporting delays during critical outages. Overall, while the app offers promising tools, reliability problems and support challenges significantly impact the user experience.

### Pros

- Easy to setup and integrate with website using HTML code.
- User-friendly interface and intuitive design.
- Allows personalized communication with clients and supports sending attachments.
- Responsive and helpful customer support (in some cases).
- Useful for engaging customers quickly and efficiently with live chat.

### Cons

- Frequent issues with notifications not working unless the app is open on screen.
- The app crashes or fails to open consistently for many users.
- Tendency to log users out automatically causing missed chats.
- Poor or delayed customer support response, especially during outages.
- App instability leads to missed or delayed chats impacting business operations.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.axosoft.PureChat)