# United Illuminating

> Introducing the UI app!

Canonical page: [https://chrome-stats.com/d/com.avangrid.uinetcustomer](https://chrome-stats.com/d/com.avangrid.uinetcustomer)

## Overview

- **ID:** `com.avangrid.uinetcustomer`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Avangrid Inc.
- **Category:** BUSINESS
- **Downloads:** 55,126
- **Rating:** 4.50 / 5 (1,013 ratings)
- **Version:** 25.03.2601
- **Last updated:** 2025-11-24
- **First published:** 2019-12-20
- **Publisher country:** US
- **Size:** 16 MB
- **Data as of:** 2026-09-13
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.avangrid.uinetcustomer)
- **Website:** [https://www.uinet.com](https://www.uinet.com/)
- **Privacy policy:** [https://www.uinet.com/wps/portal/uinet/nonnavigationfooter/privacypolicy](https://www.uinet.com/wps/portal/uinet/nonnavigationfooter/privacypolicy)

## Description

The United Illuminating (UI) app offers a seamless way for users to manage their energy accounts directly from their devices. With just a few clicks, users can securely log in using touch or facial recognition, view and pay bills quickly, and access account information in real-time.

Designed for convenience on the go, the app enables easy outage reporting with estimated restoration times and outage maps. Users can also enroll in eBill for online bill access, sign up for AutoPay to automate payments, and utilize Budget Billing to manage expenses predictably. The app further allows updating personal details and preferences, making managing your energy account simpler and more efficient than ever.

## Rankings

- #287,595 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.FLASHLIGHT`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.SCHEDULE_EXACT_ALARM`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.avangrid.uinetcustomer.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`

## Review summary

### Pros

- Easy to use and convenient for bill payments
- Quick and reliable for managing accounts
- Good for seniors and those who prefer app-based management over physical visits
- Ability to change payment amounts and manage account details easily
- Works well most of the time, providing a streamlined experience

### Cons

- Frequent errors and crashes, especially during payment attempts
- Poor user interface, leading to confusion and frustration
- Biometric login often fails despite being enabled
- Some users report issues with payment processing and delays in transactions
- Requires a convenience fee for using the app compared to free online payments with other companies

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.avangrid.uinetcustomer)