Zomato: Food Delivery & Dining

Name: Zomato: Food Delivery & Dining
Rating: 4.527006 (10684882 reviews)
Author: Zomato

Order food online, check reviews and avail great offers on delivery and dining!

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Discover Zomato, India's leading food delivery and dining app, featuring over 1.5 million restaurants to satisfy your cravings. Whether you want biryani, dosas, pizza, or desserts, order food quickly for doorstep delivery or find the perfect restaurant for dining out. Enjoy features like live order tracking, 24/7 customer support, multiple safe payment options, and exclusive discounts up to 60% off. Zomato also offers vegetarian and healthy meal options curated by nutritionists.

Apart from ordering food, you can book tables to avoid waiting, explore special deals with up to 100% cashback on dining bills, and share your valuable reviews with millions of food lovers. Additionally, experience the city's best live events through Zomato Live in select cities. With operations across India and UAE, Zomato ensures a 100% plastic-neutral meal delivery experience, making it the most trusted food delivery platform since 2008.

App Food & Drink Shopping Events

By:

Zomato

Downloads:

295,911,553 993.57K

Rating:

4.53

(10,684,882) 21,868 new ratings

Version:

18.9.7 Last updated: 2025-06-19

Version code:

1710018970

Creation date:

2011-01-10

Permissions:

android.permission.ACCESS_ADSERVICES_AD_ID
android.permission.ACCESS_ADSERVICES_ATTRIBUTION
android.permission.ACCESS_ADSERVICES_TOPICS
android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.BLUETOOTH
android.permission.CALL_PHONE
android.permission.CAMERA

Size:

86.08MB

Email:

an*****@zomato.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Updated:

a day ago

Ranking

# 427

Other rankings

#153 in Food and drink (Free) ▼ 5 #18 in selection keyword 18 ▼ 3

User reviews

Users find the Zomato app easy to use with useful features like Gold membership and convenient delivery options, but express considerable frustration with frequent delivery delays, increased fees, poor customer support, and issues around cancellations and refunds. Many mention the problem of cold or late food, opaque fee policies, and deceptive practices related to delivery distances. While some users praise customer service responsiveness, many report unhelpful support and payment-related problems. Overall, the app is seen as functional but increasingly expensive and sometimes unreliable, prompting some users to consider alternatives.

Pros

User-friendly app interface with quick loading times.
Zomato Gold membership offers some benefits like free delivery above a certain order value and is perceived as cheaper than competitors.
Customer support is responsive and helpful in some cases, offering prompt resolution for issues.
Dine-out options and offers are appreciated by users.
Features like 'veg-only delivery' and scheduled delivery add convenience for customers.

Cons

Frequent issues with delivery delays and inaccurate estimated delivery times, often resulting in cold or late orders.
Zomato Gold free delivery radius reduction and increase in platform/delivery fees make the service expensive and less economical.
Poor customer support experiences reported, including lack of refunds, unhelpful responses, and communication issues.
Problems with order cancellations, refunds, and promo coupon handling causing customer dissatisfaction.
App combines multiple deliveries with a single delivery partner leading to longer wait times and cold food.
Discrepancies and possible manipulation in delivery distances and charges to increase fees.
Order cancellations after long waits without adequate compensation or support.
Fraudulent charges and payment issues reported by some users.
Listing of unhygienic or unreliable restaurants without adequate quality control.

Recent reviews

"I had an issue with my order, but Zomato's customer support resolved it quickly and efficiently. Their prompt response and hassle-free process made the experience smooth. The app is user-friendly, and their commitment to customer satisfaction is impressive. Highly recommended for reliable food delivery and excellent service!"

Ha*****, 2025-02-04

Great app to order food delivery. Packaging is good. Most of the deliveries are within time. Sometimes gets delayed or need to cancel as after half an hour also it still shows preparing where the delivery is expected to be in 35 minutes when ordered. But it happens only in some cases. Dine out options and offers are good. Enjoying the service always.