Reviews of Club Apparel

List of user reviews and ratings for Club Apparel

Total ratings

4.65 (Rating count: 16,742)

Review summary

Users appreciate Club Apparel as a convenient replacement for physical club cards and its features for locating stores and sales. However, the app suffers from persistent technical issues such as login problems, long delays in processing points, scanning failures, crashes, and installation errors on newer devices. Customer service is perceived as poor, and the app's updates often disrupt usage, leading to significant user frustration.
Pros
  • Convenient to use instead of carrying a physical club card.
  • Helps find the nearest store of favorite brands easily.
  • Provides information on sales, discounts, and perks.
Cons
  • Frequent technical glitches like failure to send OTP and email association errors preventing login.
  • Long delays or failure in processing transaction points (up to several months).
  • App frequently crashes, shows blank screens, and has issues with scanning receipts or adding transactions.
  • Installation and update problems on newer Android versions (especially Samsung S21 series and Android 12).
  • Poor customer service and lack of effective complaint resolution. Frequent forced updates and poor app stability.
See reviews for Club Apparel on Google Play Store
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User reviews

Recent rating average: 1.30
All time rating average: 4.65
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Rating filters

5 star
0% 4 star
14% (3) 3 star
0% 2 star
9% (2) 1 star
77% (17)
Date Author Rating Comment
2024-11-10
Saad Aldousari		 I can't sign in because otp they don't send to my phone very bad
2024-09-11
Julia Naumova		 You've got some technical glitch. It says my email is associated with another person. So, I can't finish setting ig up or ask for help.
2024-09-02
DD Bhutia		 Finding the nearest store of your fav brand gets easier.. hope they make more functions like upcoming new arrivals or sales
2024-03-01
Nocica Nocica		 I tried uploading 4 transactions already to get the points. Transaction "In Progress" for 6 months already. Now they updated the app. All history is gone and I can't log in with my email because it's associated with my old account. This 4+ review is paid for. No one with brain would give this app 2 or more stars.
2023-11-01
Abhay Singh		 One of the worst App ever used. This is mind numbingly stupid app. Doesn't open in one shot. Keeps showing blank screen when I am opening it. It's not letting me add transactions after multiple try. Scanner is stupid and doesn't do anything. Atleast provide manual entry of transactions if you are not able to build a scanner functionality. Removing the app 😕
2023-09-30
Ro Chelle		 Your application is frustrating... this is the second time i download it after 6 months and not updating even when all access are allowed on phone... asking for updates but no way to update. It s**ks... so thank you for time wasted. Your promotions are not even accesible.
2023-09-03
chetan raval		 I want to add transection. Scan the barcode it gives receipt no. After confirming it ask to allow Camera permission, though I allowed it says again and again. No transection added. Another thing it is not giving any rewards till now.....worst app and worst program...
2023-07-11
Reena Grace		 Need to upgrade your transaction system Nowadays all the shops are giving e-bill and while adding transactions it shows to scan the bill QR code. BUT HOW TO SCAN AN E-BILL ? IM LOSING SO MANY POINTS. Do update this way adding transactions. Allow to scan on the same screen.
2022-06-09
person		 I can't send them a complaint regarding very low quality expensive skechers shoes that seperated from their soles on the first day of usage when travelling outside UAE. After this terrible embarrasment and inconvenience I tried to get a refund or replacement from 2 branches who refused without a receipt, and advised me to contact the app. In order to write to them I have to add my email which isn't possible. I didn't keep the receipt because I trusted the brand.
2021-12-30
Asma Shaikh		 App has automatically uninstalled from my fone (Samung S21+). Keeps giving error message on trying to reinstall, like other users. Tried several times, same response. Have missed out many apparel points on purchase. Also advised local stores about the issue. Pls fix this app.
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