# duka.direct

> Food , grocery, bill payments, insurance and more! #KilaKituKipo

Canonical page: [https://chrome-stats.com/d/com.app.dukadirect](https://chrome-stats.com/d/com.app.dukadirect)

## Overview

- **ID:** `com.app.dukadirect`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Selcom Paytech Limited
- **Category:** SHOPPING
- **Downloads:** 85,466
- **Rating:** 4.24 / 5 (854 ratings)
- **Version:** 3.11.7
- **Last updated:** 2026-07-16
- **First published:** 2020-01-23
- **Publisher country:** TZ
- **Size:** 131 MB
- **Data as of:** 2026-09-26
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=com.app.dukadirect)
- **Website:** [https://duka.direct](https://duka.direct/)
- **Privacy policy:** [https://duka.direct/privacypolicy](https://duka.direct/privacypolicy)

## Description

duka.direct is your everyday super app for food, groceries, bills, tickets and more. Order from 300+ restaurants, shop 1,000+ grocery items, pay LUKU, DAWASA, DSTV and other subscriptions, book bus tickets and movie shows, or access CIP airport lounges — all from one place. Delivery or pick-up available. #KilaKituKipo

Fast, easy and secure, duka.direct helps you save with cashbacks and exclusive offers. Pay with duka.wallet, Lipa, Selcom Pesa, mobile money or cards. Enjoy nationwide coverage, real-time order tracking and flexible checkout options for convenience whether you're at home or on the go.

## Rankings

- #238,268 — Overall

## Permissions and access

### Permissions

- `android.hardware.camera.autofocus`
- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.BATTERY_STATS`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.HIGH_SAMPLING_RATE_SENSORS`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.NFC`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_CONTACTS`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.RECORD_VIDEO`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_CONTACTS`
- `com.app.dukadirect.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`

## Review summary

User reviews of duka.direct reveal mixed experiences. Positives include an easy-to-use app, polite and prompt delivery drivers, and helpful shopping aid, especially for anxious users. However, significant issues include frequent delivery delays, poor and unresponsive customer support, refund problems, missing Cash on Delivery option, and app performance setbacks such as excessive update requests and notification issues. While some users praise the timely service and friendly delivery staff, many express frustration with service reliability and support, suggesting the app needs improvements in delivery efficiency and customer care.

### Pros

- Easy to use interface as mentioned by some users.
- Prompt and polite delivery drivers.
- Timely delivery and quick shopping experience according to a few reviews.
- Good customer service by delivery personnel in some instances.
- Useful app for ordering food and groceries, helping users with shopping, especially those with anxiety or difficulty going out.

### Cons

- Frequent delays and long wait times for deliveries.
- Poor customer service from back office staff, including unresponsiveness and rudeness.
- Issues with refunds not being processed even after long waits.
- Cash on Delivery option missing or inconsistent, causing dissatisfaction.
- App performance issues like frequent update prompts, loading problems, and notifications not working properly.

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Source: [Chrome-Stats](https://chrome-stats.com/d/com.app.dukadirect)