Reviews of Alinma App - تطبيق الإنماء
List of user reviews and ratings for Alinma App - تطبيق الإنماء
Total ratings
4.24
(Rating count:
104,025)Review summary
Users praise the Alinma app for its easy-to-use interface and quick banking services. However, many face serious login problems often linked to IQAMA updates, frustrating app crashes, and unresponsive customer service, particularly due to language issues. Transfer limits and account activation require branch visits, which many find inconvenient. Overall, while some enjoy smooth transactions, recurring technical and service challenges are widely reported, impacting user experience negatively.
Pros
- App is easy to use and provides quick banking services compared to other banks.
- Provides outstanding and smooth transaction services.
- Convenience in doing transactions both physically and via the app.
Cons
- Frequent login issues especially after IQAMA renewal or app updates, including OTP verification problems and app crashes.
- Poor customer service with language barriers and lack of responsiveness to complaints and problems.
- Limitations on transfers, such as daily limits resetting to zero and restrictions requiring branch visits for activation or higher limits.
- App instability issues including freezing, crashing, and errors retrieving data preventing normal operations.
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User reviews
Recent rating average:
2.10
All time rating average:
4.24
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-23 |  | | I have an issue logging in after i renew my iqama The update ID message appears, but I HAVE UPDATE MY IQAMA VIA ABSHER is not clickable |
| 2025-01-19 |  | | The service is good when you go to branch but the apps is sucks when you want to update nothing will happen even there customer service can't fixed it very bad and worst app... please fix it |
| 2025-01-15 |  | | Very very bad service, bank does not have english speaking staff in customer care department. Since from one month i am trying to connect with customer care to explain my problem, but nobody speak english. I complaint through the app, there also they are replying in arabic. I dont know what to do. |
| 2025-01-13 |  | | very easy to use and much better banking then others. THANKS |
| 2025-01-11 |  | | The old version is way better than the current one. It's stupid to the point where it refuses to allow me to the app with my user and ask for my national ID number please go back to the old version. |
| 2025-01-02 |  | | 🚫 Don't open account here Before applying online make sure you still have to go to bank so you can't say it's online... 2nd there's no response for your email 3rd. You can deposit money in your account but you can't transfer until you'll not go in branch to activate. So i belive that's a honey trap on name of online banking then calling in branch. |
| 2024-12-27 |  | | Previously, creating an online account was very easy, but Nowadays I am facing a lot of problems while trying to set up a new account. The process gets stuck midway, and I am unable to proceed further. Please fix this issue to improve the user experience." |
| 2024-12-25 |  | | Alinma app in my mobile can't open / run in my phone? Why ? Before I can used after update saudi 34 in advertising my alinma app always crushed no longer open. Please give solution? And why Because of mobile phone infinitix hot 9 |
| 2024-12-22 |  | | thanks for the App, but i can't find in the App where is the points earned for each visa transaction |
| 2024-12-18 |  | | Alinma bank has the worst App called the Alinma-Pay app that has even worse customer service. The girls they hired for alinma pay are so dimwit that thedont know anything about problems or errors a customer faces during sending transfers. They just keep wasting customer's time with their petty lies and promises to solve the problem. I have my money stuck in the alinma pay app and can't transfer it to international or even local. I wish i could give them less than 1 star to alinma. |
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